I had booked a room for two nights as we were down there for a ANQ Athletics Carnival for our young daughter and son, our friend also booked in there with her son. We were told there were no family rooms available so i had booked a room with q.bed and a single...as we needed a extra mattress i had... more

Upon arrival we were greeted by a lady who seemed to be quite friendly. However, she soon told us that she needed to call her husband to deal with an issue regarding our reservation. The husband arrived and informed us in a very brash manner that they don't have any standard rooms remaining with two beds (despite the fact that... more

We are a family of four that booked a family unit for 5 nights during the school holidays. Our main reason for being in Townsville was for our daughter to compete in the North Queensland Athletics competition being held over the weekend. We were therefore part of a group of other Development Squad athletes and their managers/parents. Upon our arrival... more

My husband and I had booked a holiday for a week for us and our two little girls when on our arrival they tried to tell us that we had booked the wrong dates. Now the dates that they said I had booked had us checking out on the day that I was due back at work. This could make... more