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Rydges Southbank Townsville

4.0 of 5
23 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Rydges Southbank Townsville
Ranked #25 of 39 hotels in Townsville
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161 reviews from our community

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Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

A quality motel room at at reasonable price. The motel offers easy parking and upper rooms have a great view over Palmer Street and south Townsville. Full breakfast in the morning is a rewarding meal, although the small serving dishes around the buffet mean the staff must be on the ball and keep the hot food coming. But, on the... More

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White Rock, Australia
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

The hotel was of a high and excellent standard. The room was great and the beds were very comfortable. The hotel is in a great location walking distance to the mall. The staff were friendly both in the front office and in the restaurant. We enjoyed the breakfast. Thank for making our stay great your up the with the best.

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Innisfail, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

We met up with good friends for a weekend at Rydges 2 bedroom apartments in Townsville. The apartments are in the next street but walking distance to all of the restaurants in Palmer Street. The rooms were very spacious and the main bedroom had an ensuite with a spa bath. Kitchen with all appliances, laundry, spacious living area, quite a... More

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RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
14 May 2013

Thanks for your feedback Lawrence. One key benefit of the apartments is that they are very generously sized. Given their location behind the hotel in McIlwraith street they are also pretty quiet. With full access to all of the hotel amenities, these apartments certainly are some of the best value in Townsville when it comes to self contained options. We... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 May 2013

Loved my stay and restaurant. Staff Excellent. Check in quick and so as check out. 24*7 Reception was helpful. Would surely return and hotel is close to all restaurants and joints. Beds are the most comfortable that I have slept in. Good Job.

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See 3 more reviews by Sampras S for Townsville
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
14 May 2013

Thanks again Sampras, we do enjoy having you stay with us will see you again soon. Cheers, Rob. More

Toowoomba
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 May 2013

We stayed 2 nights on a flying visit to NQ. I had stayed previously some years ago so knew the area. We arrived late and had to wait some time for someone to come to the desk, despite staff being in the restaurant and seeing us there. The rooms were reasonable for the price we paid, and as we'd read... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback. Air conditioning is one thing you must have working in Far North Queensland and I do apologise that yours wasn't. I can assure you that we wouldn't check anyone into a room with a non-functioning air con, the last thing we want is to 'bake' our guests! We'll also follow up on the alarm clock, with... More

Sydney
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 May 2013

I stayed here whilst on a business trip to Townsville. Fortunately it was only a short stay, one would not want to stay here any longer than necessary. If this is supposed to be an up-market hotel in Townsville it does not say much for the area. Townsville itself is not as attractive as Cairns yet is a larger more... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback Phil. Considerable and ongoing refurbishment is continuing in the hotel, including the elevator which you mentioned. It is not broken down, it is being upgraded. In-room works were completed last August and bathrooms are currently in the pipeline. Its a pity you didn't find breakfast to you liking, we've been getting some great feedback. Our espresso... More

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Mackay, Australia
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 May 2013

Booked a two bedroom apartment for two night so the family could spread out. I was shocked that the apartments (in the street behind the hotel) had the Rydges brand. They have not had any TLC since they were built. The furniture was old and smelt, the lamp shades and air conditioner broken and mould grew in the bathrooms. We... More

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See 4 more reviews by yorkygirlCentralQld for Townsville
Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Reviews on Trip advisor are a great way for our team to gauge how we are performing and more importantly how are guests are enjoying their experience with us. There have been many changes in the apartments since your stay with us last November. I am confident that the standard of cleaning is well above filthy. I was unable to... More

perth
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 25 April 2013

Stayed here overnight with my family who were visiting from perth..booked because on wotif it was "fully renovated" the rooms appear to have had a fresh coat of paint and new carpet laid but not much else, the bathroom is untouched and undeniably 70's....the mould growing in the corner of my shower was a bit repulsive.check in wasn't bad the... More

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RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback. As you may have read in prior responses, bathrooms are currently in the pipeline and we hope to commence work towards the end of this year. Along with paint and carpets, built-in robes, mini-bar, bedheads, lighting and upholstery was included in the bedroom refurbishment. We're glad that you enjoyed the buffet breakfast we have been receiving... More

AUstralia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 April 2013

I stayed here on a business trip. The staff were great and the place is convenient. Rooms were clean, but with a tired feel. Possibly the worst aspect was the air conditioner wasn't efficient. I cooked the first night. The staff had the system "fixed" but the next 2 nights were only a bit better. The breakfast is great and... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 April 2013

Thanks for your feedback Jan. I guess its not wise to bring up negative guest feedback, but funnily enough I received some on this site about the air conditioning being too cold not 1 month ago! I'm glad the staff were able to improve the performance but I will look into why it did not reach full potential (its generally... More

Cairns, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 April 2013

Stayed over the Easter weekend and glad it was only 2 nights... We were nearly going to pack up and move over the street after night 1 but figured it was just one more night - should have gone with our gut... The room had a bad, weird smell to it. Quite off putting when you first walked in but... More

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See 2 more reviews by RenJ79 for Townsville
Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
4 April 2013

Unfortunately Townsville does not experience 'higher than normal occupancies' over the Easter long weekend and with a number of public holidays there can be quite an impact on business. I do acknowledge that we were caught out on Saturday for breakfast with double the guests dining than we had booked and were expecting. Following Saturday's service we added additional staff... More

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Additional Information about Rydges Southbank Townsville

Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Townsville
Price Range: ££
Hotel Class:4 star (4*)
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Rydges Southbank Townsville
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