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The Crossley Hotel, Managed by Mercure


51 Little Bourke St., Melbourne 3000, Australia
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Reviews you can trust

61% Recommend
3.0 of 5 stars 21 reviews
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By trip type
All (21)
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3 of 5 stars
California
27 Nov 2009 | Trip type: Couples

Compared to the other hotel we staying at in Melbourne, this place had a lot of pluses and just a couple minuses. It's located at the outer edge of Chinatown, near the theater district so to get into the center of town it is a little bit of a walk but since Melbourne is a pretty easily walkable city, it... more

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4 of 5 stars
Auckland
28 Sep 2009 | Trip type: Business, Friends getaway

I recently stayed at the Crossley Hotel in Melbourne. I am a single male who was travelling with friends through Australia, NZ and South East Asia. Out of all the hotels I stayed in, this hotel offered it all. Although situated in the heart of China Town it was a short walk/tram/bus ride away from the heart of Melbourne. The... more

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4 of 5 stars
melbourne
20 Aug 2009 | Trip type: Couples

We stayed at the Crossley Hotel for leisure. Fantastic location right in the middle of china town with the city shopping less than 5 minutes walk. The staff are friendly and make you feel right at home. Very relaxed setting. The rooms arent overly updated but never the less they are comfortable and value for money. Although there is no... more

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2 of 5 stars
Brisbane, Australia
15 Jun 2009 | Trip type: Solo travel

I stayed at the Crossley Hotel for one night on June 13 as part of a belated birthday present to see "Billy Elliot" at Her Majesty's Theatre (incredible!). I have stayed at the Crossley,a boutique-style hotel, several times before but this was the most disappointing and probably my last visit. PLUSES: fast,efficient and early check-in,convenient location near Chinatown and a... more

Never again.
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1 of 5 stars
Wellington, New Zealand
3 Apr 2009 | Trip type: Couples
1/1 found this review helpful

If you enjoy the sound of bin-loads of empty bottles being tipped into a metal rubbish skip outside your window at 2.30 am every morning, this is the place! The room was small and not particularly clean, the milk in the fridge was warm and the kettle didn't work properly. We paid $30 a night MORE than we had paid... more

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3 of 5 stars
London
7 Dec 2008
1/1 found this review helpful

We used this hotel when stopping for a few night in Melbourne, basic amenities but room was very clean and the location was great for sight seeing. more

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3 of 5 stars
Melbourne
8 Oct 2008 | Trip type: Couples
1/1 found this review helpful

Stayed at the Crossley for one night on Grand Final day, and, like all Melbourne hotels, paid a premium to do so. Checked in and advised my husband would be joining me later, so the receptionist made a key card for him and placed it to one side. Unfortunately there must have been a change in shift, because when he... more

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1 of 5 stars
wellington
22 Sep 2008 | Trip type: Friends getaway
2/2 found this review helpful

We booked with our travel agent after checking out the two bedroom apartment accommodation at the Crossley on the internet. We arrived at about 8pm, couldn't believe the rooms - they did not look anything like they did on the net....and they smelled unclean and dusty! We had booked because they could sleep three of us in separate beds but... more

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5 of 5 stars
Sydney, Australia
1 Jul 2008 | Trip type: Business
2/3 found this review helpful

Having stayed in a 4 1/2 star hotel 25m down the road from this hotel in Melbourne earlier this year and being very very disappointed, I was apprehensive with my choice of The Crossley for this trip. I had stayed here years ago, was very happy then and was more than happy this time. This time 3 colleagues and I... more

Management response from
CrossleyGM, General Manager

We very much appreciate your comments regarding your stay at The Crossley Hotel Managed by Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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2 of 5 stars
sydney
10 Jun 2008 | Trip type: Couples
2/2 found this review helpful

After reading such good reviews about this hotel, my hubby & I chose this hotel for our last night stay in Melbourne. When we came (around 10.30am), the receptionist was so exhausted handling all the check-outs and she thought we were going to check-out as well... After explaining that we're there to check-in, she took our confirmation booking number &... more

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The Crossley Hotel, Managed by Mercure Address

51 Little Bourke St., Melbourne 3000, Australia