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The Swanston Hotel, Grand Mercure

4.5 of 5
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
Hotel amenities
The Swanston Hotel, Grand Mercure
Ranked #41 of 195 hotels in Melbourne
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1,178 reviews from our community

Traveller rating
    316
    566
    234
    40
    22
See reviews for
Families
291
 
Couples
417
 
Solo
148
 
Business
196
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Launceston Tasmania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 17 May 2013 NEW

I stayed with my Mum for Mothers Day and it was the perfect location. As my Mum has a few mobility issues the location was perfect spot for CBD shopping with a tram right at the front door, giving us easy access to all the places we wanted to visit. Our twin room consisted of 2 double beds in a... More

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Review collected in partnership with Accorhotels.com

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 16 May 2013 NEW

We took advantage of a good special for this hotel. Location in the middle of Melbourne CBD right near Chinatown was great. Easy walk to Fed Square, Queen Victoria Markets, shops, restaurants. Excellent public transport in Melbourne with trams outside the front door. The king superior room we had was spacious with a living room and bedroom. My only complaint... More

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A TripAdvisor Member
4 of 5 stars Reviewed 14 May 2013 NEW

Great Location , one bedroom suite is a great size and very reasonable for the centre of the CBD. Only thing i would like to see improved is the quality of the food on Loundes for breakfast and the Service was not good at all, but that could be just a training issue. everything else was great.

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Review collected in partnership with Accorhotels.com

Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Stayed at this hotel 9/5/2013-12/5/2013 for a boys weekend of AFL. Was concerned after reading some reports. However had a great stay.First the location: The location is fantastic. It is right in the heart of Burke st Mall and the CBD. Close to restraunts bars and public transport. Tram stop right at the door. Check in was quick and easy... More

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See 3 more reviews by Goldcoastfan for Melbourne
Hobart, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013 NEW

Conveniently located right in the heart of the CBD,it is handy to everything, especially Chinatown & the Bourke St. Mall - with great accommodation specials througout the year, clean spacious rooms, & friendly, helpful staff. I would definitely stay here again, as well as the more moderately priced Mercure Welcome, which adjoins the Swanston.

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Review collected in partnership with Accorhotels.com

A TripAdvisor Member
4 of 5 stars Reviewed 11 May 2013 NEW

Great location to all the major shops.Rooms are very well appointed and clean with lots of facilities.Front office seemed not aware of accor card we are gold ,tried for an extra hour check out 11am and thats it. Forget the gaming room,staff are very rude unless they know their regaular players

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Geelong, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013

The hotel is in a fantastic location, right in the middle of the city, close to everything - transport, entertainment, restaurants, cafes, bars etc. The room was very clean although dated. The reception staff were extremely helpful. I wouldn't hesitate staying here again, or recommending the hotel.

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See 2 more reviews by Robyn D for Melbourne
Australia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 11 May 2013

Stayed here again with hubby in 1111 which is a suite with separate bedroom. Check-in took 3 mins and same with check-out. Was unwell on a Sunday night and a Dr was contacted immediately and was at my hotel room within 40 mins. Great to deal with and we have stayed here about 4 times now. Just booking for my... More

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See 22 more reviews by crab67tkf for Melbourne
Mildura, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 8 May 2013

Great shopping location, we needed to be right in the heart of it all so this was the perfect location. Our room was very nice and it was comfortable. The staff were very friendly & helpful although we did have to line up on all occasions as they were very busy. The elevators were tricky, you have to make sure... More

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Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 May 2013

This hotel was close to everything and the price wasn't bad for such a central location. Not much in the way of ambience in the lobby, halls or rooms. Definitely time for a facelift. I really didn't like the bathroom arrangement which opened right up to the bed. Otherwise acceptable for the price. Hot water electric pot and assorted tea,... More

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See 9 more reviews by Sintita for Melbourne
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Hotel Summarization (Beta)

What travellers say

  • Great location(54)
  • Very good(19)
  • China town(13)
  • Buffet breakfast(11)
  • Staff were friendly(11)
  • Friendly and helpful(10)
  • Bourke St Mall(8)
  • Only negative(7)
  • Valet parking(6)
  • Air conditioning(6)

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotels in Melbourne
#36 Luxury Hotels in Melbourne
#42 Business Hotels in Melbourne
Price Range: ££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Accor

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The Swanston Hotel, Grand Mercure
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