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Pensione Boutique Hotel - Melbourne


Hotel class 3.0 of 5
16 Spencer St., Melbourne 3000, Australia
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Reviews you can trust

71% Recommend
3.5 of 5 stars 72 reviews
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By trip type
All (72)
[ Date ] [ Rating ]
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5 of 5 stars
sydney
28 Oct 2009 | Trip type: Friends getaway

really surprised by reading the negative reviews on this site, yes the bathroom is small but very cute and very workable. If your looking for a really comfortable and trendy hotel in the middle of Melbourne for a great price then this is it, service is good and I am very happy to recommend it to people who don¹t expect... more

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1 of 5 stars
Texas
22 Oct 2009 | Trip type: Solo travel

The hotel was bad. The room was small, bathroom had poor light, shower had no curtain, water flowed away from the drain to flood the bathroom yet they had a sign to save your towel to protect the environment. I used my towel to soak up the water standing on the floor! The front desk staff didn't know the city... more

Management response from
PHM GM, General Manager

I am sorry to read that you found your stay at Pensione Hotel Melbourne less than satisfactory. We aim to accommodate guests from all travel paths and offer several different room types that vary in facilities and size. Due to the original stature of the building, we were unable to extend the size of the bathrooms. Management are aware of...

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3 of 5 stars
Sydney
16 Oct 2009 | Trip type: Business, Solo travel

Overall, not a bad experience. I received very good services from the staff, and the room was clean and modern. The wall-mounted flat screen tv is nice too. The location was good - being a short walk from Southern Cross station and also a 5 min stroll to the Convention/Exihibition Centre, it worked out very well for my purpose. There... more

Management response from
PHM GM, General Manager

Pensione Hotel Melbourne prides itself on presenting every guest with top quality customer service; I am pleased that you found this to be the case on your recent stay. With regards to the private bathrooms, we would love to provide our guests with larger bathrooms however the heritage foundations of the property have deemed this unmanageable. However, we are currently...

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1 of 5 stars
Sydney
11 Oct 2009 | Trip type: Solo travel
1/1 found this review helpful

When booking a single room at this hotel make sure you are clear about the dimensions of the room. Room 126 is the size of a dog's box with built- in cupboards around the bed, a desk and a bedside table. All of which don't actually fit the size of the room so you need to move yourself around this... more

Crap-o-ala
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1 of 5 stars
Sydney
1 Oct 2009 | Trip type: Friends getaway

Organised accommodation at the Above Pensione after reading a few reviews we thought we would give it a go. Worst Mistake Eveeerrr... We paid $150 per night per room. There was four of us going down for a long weekend. My particular room was suppose to have a double bed but instead was two single beds pushed together. Which is... more

Management response from
PHM GM, General Manager

It is most disappointing that you feel your recent stay at Pensione Hotel Melbourne was a mistake. We strive to offer our guests the best value accommodation and service and we really are disappointed when a guest feels they have not received this. Pensione Hotel Melbourne is designed to accommodation the budget conscious traveller – we are situated in a...

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3 of 5 stars
singapore
21 Sep 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I thought I'd give myself a treat, and decided to go to the Pensione, a nice boutique hotel. Instead, I got stuck in an 'unrefurbished' room, which is basically a very plain and boring, small room (nothing like what they have in the pictures), at an average of $140 per night. Suffice to say, I was highly dissapointed. In retrospect,... more

Management response from
PHM GM, General Manager

Thank you for your feedback. It is extremely disappointing that you found your stay at Pensione Hotel Melbourne less than satisfactory. The property though recently refurbished, offers some Original rooms at moderate prices, to cater for all demographics. These particular rooms are certainly basic but have many facilities backpacker hostels are unable to provide. Images of all room types can...

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4 of 5 stars
KL
7 Sep 2009 | Trip type: Couples

Terrific location just next to the free city circle tram and 10 mins walk to free city bus stop. Tram stop right outside hotel is great. 5 mins walk to Southern Cross where Airport Skybus stops. What else can you ask for in terms of location. Room was small (even for Asians) and clean. more

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4 of 5 stars
Wellington, New Zealand
16 Aug 2009 | Trip type: Couples

To us the Pensione was always going to be a small room for the Double (the modern upgraded room rather than the original) .....yes it was small, and yes the shower could do with a curtain to stop the bathroom floor part-drowning but it was tidy, modern, functional with plenty of storage, air con, a great big tv and more... more

Not good!!
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1 of 5 stars
Gold Coast
27 Jul 2009 | Trip type: Friends getaway
1/1 found this review helpful

Would not stay at this hotel again! Paid $140 for the night to stay in a room that is the size of a shoe box!! we were given the disabled room on the ground floor. Our room had 1 window that did not open that looked into the hallway so at night we had to sleep with the front door... more

Management response from
PHM GM, General Manager

Thank you for your feedback regarding your recent stay with us at the Pensione Hotel Melbourne. Pensione Hotel Melbourne strives to accommodate guests from all walks of life. The Original rooms situated on the ground floor, although simple, offer the necessities for a stay in Melbourne’s CBD. With regards to the windows in the Original rooms; the heritage foundations of...

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5 of 5 stars
Leeds
23 Jul 2009 | Trip type: Solo travel
0/1 found this review helpful

i got off my bus and walked down to find this hotel i had already booked into. Outside was a man asleep some treveller too drunk to move so he had a nap there - i found this highly amusing - i went in and mentioned it to the guy on the desk and he dealt with it straight away.... more

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Pensione Boutique Hotel - Melbourne Also Known As

  • Pensione Boutique Hotel Melbourne
  • Pensione Boutique Hotel
Address: 16 Spencer St., Melbourne 3000, Australia