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InterContinental Melbourne The Rialto

5.0 of 5
495 Collins St, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
Ranked #10 of 188 hotels in Melbourne
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720 reviews from our community

Traveller rating
    440
    165
    78
    30
    7
See reviews for
Families
86
 
Couples
300
 
Solo
53
 
Business
191
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

truly exceptional experience, employees were very accommodating and understanding with the situation i presented them at a ridiculous olcock. the rooms are tastefully decorated, simplistic yet classy. very comfy bed with high quality sheets. super speedy internet connection. the buffet breakfast had a wonderful selection, the made to order omelette was delicious. my only complaint of the hotel would be... More

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Millicent, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

Stayed Friday 14th June, 2013. What a wonderful place, we have stayed here before and once again it surpassed our expectations. The room was lovely, clean and had everything we could have asked for. The staff were lovely and welcoming, right from our initial meeting with the concierge when we drove to the front doors, our check in, staff at... More

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Darwin, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

Have just returned from Melbourne after a four day weekend and stayed at the InterContinental. We thoroughly enjoyed our time here. Our flight was delayed ten hours which made it quite late arriving at the hotel but this was not a problem for the staff. We were greeted by the duty manager who made checking in very quick and easy.... More

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InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear Greg_Sheree, I am so glad to hear you enjoyed your stay and I thank you for taking the time to share your kind review. We are always so pleased to hear when our guests have experienced an enjoyable stay and I look forward to welcoming you back again for another. Kind regards, Sebastian Germershausen More

Dunfermline, Scotland
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

Stayed May/June 2013 This is the second time I’ve stayed here and in my first review a few years ago I said it was a bit pretentious. After this visit, I saw nothing to make me reconsider my initial thoughts. On the plus side, after a marathon journey from the UK, we arrived at the hotel at 0630 and we... More

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See 3 more reviews by Brigham for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear Brigham, Thank you for taking the time to share your review. I am sorry to hear you were dissatisfied with elements of your stay and would very much like the opportunity to discuss your experience further. I have sent you my personal details via private message and hope look forward to hearing from you. Kind regards, Sebastian Germershausen More

Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW via mobile

Stayed with my wife for a getaway. The service is the best I have received in Australia. Everyone from the doormen, concierge to the the room cleaners were courteous and helpful. This hotel has a great position, good service and excellent facilities what more do you need?

Was this review helpful? Yes
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear Duro21, Thank you for your kind review. I am so glad to hear you enjoyed your stay and l look forward to welcoming you back again in the future. Kind regards, Sebastian Germershausen More

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

What a treat ! Everything was perfect. The staff were very welcoming and we were quickly seated at an intimate table for two overlooking the atrium .Next was the tea selection.The list of teas was accompanied by a tea sampler box so we could see and smell our choice before ordering. A glass of sparking wine arrives and we sit... More

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See 5 more reviews by paloma057 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear paloma057, Thank you for your kind review, I am so glad to hear you enjoyed our High Tea. Hopefully you can return soon to experience High Coffee as well. Kind regards, Sebastian Germershausen More

Sydney, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 June 2013 NEW

Spent the weekend at the Rialto when in Melbourne to see the Monet's Garden exhibition. It is the second time I have used the hotel in the last 12 months. Used my Priority Privilege (great programme by the way) membership and also upgraded to a Club room. Hotel architecture is spectacular and the common areas are first class. The intimate... More

Was this review helpful? Yes
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear Lenensuisse, Thank you for sharing your review, I am glad to hear your enjoyed your stay and plan on returning. Thank you for the feedback on your room, I will look into the issues you experienced and make sure they are addressed by the team. I look forward to welcoming you back again soon. Kind regards, Sebastian Germershausen More

NSW Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 10 June 2013

The service from all the staff - especially the concierge team - was faultless. We stayed in a club room (but without club lounge access so can't comment on that!) Our room was lovely - large enough with a really great bathroom. This could have been the perfect stay. However, the room was too warm - despite the air conditioner... More

Was this review helpful? Yes 1
See 2 more reviews by froggey for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 June 2013

Dear froggey, Thank you for taking the time to share your review. I am very sorry for the issues you encountered during your stay and would very much like the opportunity to speak with you further about this so I may isolate the problem of room temperature. I have sent you my personal details by private message and look forward... More

melbourne
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 June 2013 via mobile

We booked a weekend escape package which included valet parking, buffet breakfast and late checkout (2pm). I booked on the phone and confirmed a twin room with 2 double beds. Upon arriving in our room we had been given 2 king single beds. As my wife and I were travelling with our 5 year old daughter we really required the... More

Was this review helpful? Yes 1
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
10 June 2013

Dear lovegettinaway90, Thank you for sharing your kind review, I am so glad to hear you enjoyed your stay. I do apologise for the inconvenience you experienced checking in and am pleased Michael was able to quickly resolve it for you. I will be sure to share your feedback with the team and hope I have the opportunity to welcome... More

sydney
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 June 2013 via mobile

Stayed at the Intercontinental for 2 nights in May 2013 for work. Very comfortable stay, good sized rooms with professional staff. I didn't have breakfast at the hotel, but went across the road to cafe rema(which did a great breakfast). Hope to stay at the Intercon again next time I'm I. Melbourne.

Was this review helpful? Yes 1
See 3 more reviews by SydTraveller09 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
10 June 2013

Dear SydTraveller09, Thank you for sharing your feedback, I am so pleased to hear you enjoyed your stay. I look forward to welcoming you back when next you stay. Kind regards, Sebastian Germershausen More

 
 
InterContinental Melbourne The Rialto
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Hotel Summarization (Beta)

What travellers say

  • Club lounge(37)
  • Room service(14)
  • Collins street(12)
  • Star hotel(12)
  • Very nice(10)
  • Great location(6)
  • Buffet breakfast(5)
  • Valet parking(4)
  • Natural light(4)
  • Friendly and helpful(4)

Additional Information about InterContinental Melbourne The Rialto

Address: 495 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Melbourne
#10 Luxury Hotels in Melbourne
#11 Romantic Hotels in Melbourne
#13 Business Hotels in Melbourne
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne
Intercontinental Melbourne The Rialto Hotel
Intercontinental Melbourne

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InterContinental Melbourne The Rialto
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