Booked the hotel last minute, tried to book online but had an error regarding the IATA code on the web. Tried to book direct with the hotel but no one answered the phone. Eventually got through and was put through I assume to the US. Never received a confirmation email. Arrived at the hotel to be told the rate which...
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As an Ambassador Club member we had an upgrade to a very large room. Had all the amenities you would expect in this class of hotel.
Due to the construction of the hotel (mostly rooms face into the internal courtyard / reception) you don't actually have a "view". Our room did look to the outside of the building but we...
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Dear AustraliaKangaroo,
Thank you for taking the time to share with me your feedback regarding your recent stay. I was so happy to read that you had such a wonderful time with us.
I would like to take this opportunity to advise that our full buffet breakfast is $38 per person in Alluvial Restaurant, our main restaurant on the Flinders...
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We stayed at the intercontinental Rialto on 10th feb 2012,from the valet parking to the check in staff,buffet breakfast,and the free bottle of wine for my birthday,was totaly the best hotel we have stayed in across the world.
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Dear Jane G,
Thank you for sharing with me your wonderful feedback about your recent stay and may I also say happy birthday to you!
The kind words that you shared truly made my day and I hope to have the chance to welcome you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
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A romantic weekend, last minute booking. Wow. From the moment we pulled up, all staff were just wonderful. The room was really clever for a multi storey inner city hotel. The bars/restaurants were great, but there are many amazing Melbourne restaurants very close as well. The pool is open til 10 which was an added bonus. Breakfast was something else....
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we stayed at the Intercontinental on 23 December 2011 and had a great experience. Like other intercontinental we have stayed in the service was very efficient and courteous. Whilst a little out of the shopping precinct it was an easy walk to the Bourke Street mall which is close to the geographical centre of shopping in Melbourne. It was also...
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Dear pmh3,
Thank you for taking the time to share with me your wonderful review. It made me so happy to read that you had such a great experience during your stay in December and that you enjoyed your breakfast in Alluvial Restaurant also.
The entire hotel team looks forward to welcoming you back again soon.
Kind regards,
Joerg T....
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I have stayed at the Intercontinental Rialto a number of times. It has a wonderful feel about it and the staff their make you feel welcome and are helpful with any questions. The rooms that I have stayed in are well layed out, comfortable and technology is good. Whether its business or holidays its well located in the city and...
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Dear TrumanWA,
Thank you very much for your review and your honest feedback. As outlined in our previous correspondence, we do sincerely apologise for the difficulties that you have experienced with your credit card. May I also assure you that your feedback has been most valuable to us in assessing our systems.
We have since revised our procedures in light...
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Stayed here for more than three weeks on a work assignment. Good hotel with great location althought he area around this end of Collins gets really quiet at the weekend. some great restaurants nearby try Rare steakhouse on corner of flinders lane and kind street as well as negronis nextdoor on Collins. The buffet breakfast is very good and they...
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Dear AmanSWard,
Thank you for taking the time to share with me your feedback. It made me so pleased to read that you had such a wonderful stay and I also thank you for your feedback I will be sure to share this with the relevant department heads.
I look forward to welcoming you back to the hotel again soon....
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Fantastic restoration of a grand property in a wonderful location, close to business district, Exhib Centre, SouthBank & Docklands.
Delightful rooms and wonderful restaurant.
Delightful to see a functional herb garden up top near the pool, and honey produced on-site with multiple bee hives! How sustainable is that!
Highly recommended - and treat yourself to a Club room.
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Dear Frank H,
Thank you for taking the time to share with me your wonderful review. I was so happy to read that you had such a great experience at the hotel and particularly that you enjoyed our efforts in the area of sustainability. It is indeed a passion of mine and I look forward to incorporating this important aspect...
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Just returned from Australian Open and 2 nights in a one bedroom King Turret room . Nice room, with livingroom, and nice bathroom, It was configured a little different due to the shape of the turrets. The staff was incredible, the service impeccable and everyone was very friendy. The location was great for being downtown. Easy to use GPS in...
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Dear DorothyOz,
Thank you for your wonderful review of your recent stay. It made me so happy to read that you enjoyed your time at the hotel. The turret suites are two of my favourite rooms in the hotel, I love the way that they were incorporated into the façade of the hotel and the historical importance of the building...
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Once again, thanks to the great staff at IC Melbourne. The hotel was full and the staff were fantastic!! The club floor was crowded and under the great guidance of Kishor, Guest Relations, the service and attention was outstanding. Rarely at any IC Hotel I have stayed at, have I seen such great leadership by one particular staff member! Well...
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Reviewed 31 May 2011
Dear cairnstravel,
Thank you very much for your heart warming review and also thank you for your continued loyalty and support.
Kishor is indeed an asset to the hotel and we are very lucky to have him in our property.
The entire hotel team hopes to welcome you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
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