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Mercure Melbourne

No photo provided
Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 19 reviews
19 Reviews
5.0 of 5 stars
5
4.0 of 5 stars
6
3.0 of 5 stars
5
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#58 of 199 hotels in Melbourne
Description: Eleven-story downtown hotel facing the Treasury Gardens, near Collins Street; 200 meters from Parliament train station.
  • Address
    13 Spring St.
    Melbourne 3000
    Australia
Check Rates: £128 $226 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 19 traveller reviews
  • What to Expect:
    • 3.5 based on 14 reviews Rooms
    • 4 based on 14 reviews Service
    • 3.5 based on 14 reviews Value
    • 3.5 based on 14 reviews Cleanliness
    • 3.5 based on 2 reviews Dining
  • Recommended For:
    • 30% based on 18 reviews Older Travellers
    • 30% based on 18 reviews Families with Teenagers
    • 20% based on 18 reviews Young Singles
    • 20% based on 18 reviews Families with Small Children
    • 10% based on 18 reviews business travellers

Reviews of Mercure Melbourne

( 1-10 of 19 )
13 Aug 2008

I really enjoyed my stay at the Mercure. Reception was easy and pleasant and I was told I had been upgraded to a better room (not sure what I would have got otherwise, but my room had a proper bathrub, which I always like, and view of Treasury Gardens). I found it was right in front of the lift doors,... more

Management response from
MHotelM, General Manager

Dear Tasmanian_Devil063 , Thank you for taking the time to share your experience on Tripadvisor. We are constantly working hard to ensure we provide excellence in service and we appreciate the time that our guests spend to share their valuable feedback. I am glad to hear that our staff provided you with excellent service. The attitude of our staff is...

25 Jul 2008

CHECK-IN We waited over half an hour to check-in. Several flights must have arrived at the same time. When we did get served we discovered that our internet booking was not correct. They had us down for one person, not two. We specfically upgraded because for one night we were going to have a third person. THE ROOM We ended... more

Management response from
MHotelM, General Manager

Dear Bombalurina, Thank you for your feedback regarding your stay with us at the Mercure Hotel. May I first express my sincere apologies for the unfortunate circumstances, which marred what should have been a pleasant and memorable experience. I have addressed the room and housekeeping issues with our Housekeeping Manager who will follow up the matter and reiterate the importance...

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2 of 5 stars
melbourne
19 Jul 2008
1/1 found this review helpful

I just wanted to add my 2 stars. I usually don't stay at places like The Mercure, but I was given a night at this hotel as a present, and I thought it might be fun to take a friend. I was wrong. We were greeted very pleasantly at check in, and we settled in nicely, although the whole place... more

Management response from
MHotelM, General Manager

Dear mange_moi, Thank you for your feedback and our apologies that your visit did not meet your expectations. I am very welcoming of any and all feedback both constructive and positive in regards to our service that we provide. I find it an invaluable tool that enables us to continuously look at ways in which we can improve our business....

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5 of 5 stars
Melbourne
16 Jul 2008
1/1 found this review helpful

Stayed one night on a bed and breakfast package. The hotel is centrally located with easy access to trams to get around town. Check in was smoohtless and the room (level 6 overlooking the gardens) was smallish but very quiet. The bed was extremely comfortable and to wake up in the morning and open the curtains overlooking to the east... more

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4 of 5 stars
perth western australia
3 Jul 2008
1/1 found this review helpful

My husband and I recently visited Melbourne ( our 4th visit ) and stayed at the Mecure Hotel Spring street. We were pleasantly surprised by its location close to the MCG and to the theatres. We particularly appreciated the quietness. Previously we had stayed at an inner city hotel and had disrupted sleep brought on by the noise emanating from... more

Management response from
MHotelM, General Manager

10 July 2008 Dear Roma, Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne. We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement. I was pleased...

16 Jun 2008

Hotel was easy to find and in a great location. We arrived very late and the night porter was extremely friendly and helpful despite the late hour. Other staff throughout our stay were also very helpful. They were all cheerful, which makes a pleasant change. The public areas all look great and loved the idea of having a gorgeous smelling... more

Management response from
MHotelM, General Manager

Dear Ms Davies, Thank you for taking the time to record your feedback in the TripAdvisor Traveler Review, regarding your recent stay at the Mercure Hotel Melbourne. We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement. I was pleased to hear...

28 Apr 2008

Reasonable hotel set across the road from a large park in the centre of the city. Room was neat and tidy. Handu for short stays in the city. more

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5 of 5 stars
Adelaide
21 Apr 2008

We spend a weekend at this hotel with our children. Upon arrival the staff was very helpfull and polite. Our room was clean and comfy. The breakfast was very nice. When in Melbourne we will always stay at this hotel. Vicki, Adelaide more

13 Feb 2008

Great hotel really helpful staff.We stayed 3 nights with friends flew in from Singapore so arrived early!No problem they had rooms ready so that was great gave us loads of info on how to get around.Even though Melbourne was busy as tennis was just starting the hotel staff where always cheerful.THANKS for a GREAT stay would deffo recomend to others... more

27 Jan 2008

We stayed here for 2 nights, friday and saturday for a girls weekend away. We chose the hotel for its location and found it to be a nice place though a litlte small. The beds were extremely comfy and had great pillows! this was our favourite part! lol We were on the 10th floor and had a nice vewi over... more

Reviews of Mercure Melbourne

( 1-10 of 19 )
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Mercure Melbourne Address

13 Spring St., Melbourne 3000, Australia