My family and I stayed at this hotel on the 11th floor for 2 nights. we checked in late after driving from ballarat and were very tired after a long day at sovereign hill. We were greeted by very friendly man in reception who chatted with our kids and couldnt do enough to help us. upon entering our room we... more

I went there with my boyfriend for his birthday. Cheked in was ok. But the room was really small. Then we wanted to get a champagne delivered to our room. we rang reception, restaurant and room service so many times but no one answered. Then we went down to the restaurant, food was good, but there was only one staff... more

I'm not going to complain too much as I paid a very good price of $99 per night. Service on check-in was excellent. Room was nice enough. Carpet needs changing, but overall the room was quite good. Bed was a bit uncomfortable, but that didn't bother me much. What I found annoying was that the room temperature was very hot,... more

was a mystery hotel deal through website. check in was a slight hassle, polite staff told us there'd been a muck up with the bookings and we'd need to take 2 singles instead. When asked if other option they 'upgraded' us to a family room, ie two double beds rather than queen. that saturday night was good but made unpleasant... more

I must admit I was a bit concerned after reading some of the more recent reviews here. I really don't know where these people were staying, but it seems to be a totally different place to the one I steyed at! My room was clean, comfortable and nicely decorated. It was modern and well maintained. Yes, the rooms are small,... more

Went there in early April 09, the staff at the reception gave the wrong information to the tour guide. He told her that the following day morning there would be porter to help us carry our luggages but ended up my poor lady tour guide had to carry our luggages from different floors. Then she checked with another lady at... more

Having read previous reviews I was not sure what to expect, but I was pleasantly surprised with what I found. The hotel is more than adequate, the staff were friendly and helpful (the air-con in our room was very noisy and they moved us immediately with no problem) and the location was fine. Either previous reviewers were just unlucky or... more

The worst possible hotel stay ever. Make very careful checks when booking online as they have a issues beween the online booking and their confirmation emails which led to us being overcharged. Front desk staff neglected to let us know that our shuttle transfer had not been arranged as requested. Cleaning staff are rude and don't do a thorough job.... more

I chose this place as I am trying to find a new hotel to stay at when I am in Melbourne having got disillusioned with my regular hotel - so I only have myself to blame. Only one word can really describe what my impression was and that is "awful" I have been re-reading the reviews on this place and... more