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Sofitel Melbourne on Collins

4.5 of 5
25 Collins Street, Melbourne, Victoria 3000, Australia
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Sofitel Melbourne on Collins
Ranked #4 of 195 hotels in Melbourne
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2,326 reviews from our community

Traveller rating
    1,556
    532
    145
    64
    29
See reviews for
Families
258
 
Couples
1354
 
Solo
203
 
Business
357
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mansfield, Australia
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

We enjoyed the stay very much. It was close to appointments that we had. Lovely shopping in the area also excellent restaurants. Could not fault any aspect of the hotel, all staff were most helpful. Would love to stay there again.

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Review collected in partnership with Accorhotels.com

Noosaville, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

We stayed at the Sofitel for 3 nights and really couldn't fault it. The beds were extremely comfortable, the view was lovely and the service and amenities were first class. I have stayed in some other Sofitels but thought this one was better than others. It is right at the top of Collins street so if you would rather be... More

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See 3 more reviews by JohnSharon for Melbourne
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

Thank you for taking the time to write such a lovely review of our hotel on Trip Advisor. I am glad you found our Sofitel MyBed comfortable and the service and amenities first class. I will be sure to share your fantastic feedback with my team. More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

I stayed here over Xmas, and rated the place down due to some small, niggly things that from my point of view left it just a bit short of top quality. Not enough to keep me from coming back though. So I ventured to Melbourne again on the weekend 4/5 May and chose Sofitel again, just to see if I... More

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See 3 more reviews by POOWS for Melbourne
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
17 May 2013

Thank you for writing such a positive review of your return trip to Sofitel Melbourne On Collins. I am glad this time we lived up to your expectations on this visit and our Ambassadors provided you quality service. It is fantastic to read you will be returning and we look forward to welcoming you back soon. More

A TripAdvisor Member
5 of 5 stars Reviewed 15 May 2013 NEW

I am a frequent traveller in and outside of Australia. I have stayed in many Sofitel hotels around the globe and proud to say that Sofitel Melbourne is one the best I have stayed in. Sofitel Silom Road (now the Pullman) and Sofitel Sukhumvit are fantastic in the Accor chain of hotels. Sofitel Wenworth in Sydney by far is the... More

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Review collected in partnership with Accorhotels.com

SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

I was very pleased to read your comments about the Sofitel Melbourne On Collins and I thank you for taking the time to share your feedback. Thank you also for your kind words about Lauren from Reservations, it is truly appreciated. She will be thrilled to read your comments. We thank you for your support of our hotel and look... More

Bellerive, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Sofitel staff were lovely and the wotif mystery deal made this a real bargain. My room on the 45th Floor had wonderful views of the southbank and Port Philip Bay and the room has everything you would expect and unfortunately a few things that you wouldn't. Specifically the cleanliness and function of the bathroom let them down. There were hairs... More

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
17 May 2013

I appreciate you taking the time to share your feedback and I am disappointed to read about the problem incidences you encountered. I have reviewed your comments with our Executive Housekeeper as what you experienced was unacceptable. I can assure you these problems are not normal and I have reviewed your feedback with my team to ensure this does not... More

New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 May 2013 NEW

I had the pleasure of staying at the Sofitel during a recent business trip to Melbourne. While the trip was business, i wish i could have staid a whole week longer at the Sofitel. The rooms, service, and style were all top level and could not have asked for a nicer stay. The view alone is worth a trip half... More

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

I was delighted to read you review of Sofitel Melbourne On Collins and I am glad you had an enjoyable stay. We thank you for your support of our hotel and look forward to welcoming you back in the near future. More

Launceston, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 May 2013 NEW

Stayed two nights at the end of our Australian trip and were delighted to arrive and be immediately met by a welcoming concierge to take our luggage and park the car. Great welcome by reception and my emailed request for a room on a high floor with a view was fulfilled. (Often ignored in my experience). We found all the... More

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Review collected in partnership with Accorhotels.com

SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

I appreciate you taking the time to review the Sofitel Melbourne On Collins. I was glad to read that we were able to accommodate your high floor request and that you enjoyed the views. I also appreciate your comments about the cost of breakfast and parking and I thank you for sharing your concerns. More

Brisbane, Australia
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

The Sofitel is conveniently located at the "Paris End" of Collins St, amid the high end dining and shopping. The door staff are helpful and courteous. The main reception is impressive with cathedral high ceilings and huge walls of glass. There's plenty of comfortable seating. The reception staff are helpful and efficient. The lowest rooms are on the 36th floor.... More

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SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

I was very pleased to read your comments and I thank you for taking the time to share your feedback. At Sofitel Melbourne On Collins, we constantly strive to provide a level of service that exceeds our guests expectations and I am most pleased that you enjoyed your stay with us. More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 13 May 2013 NEW

We found this hotel to be an excellent place to stay, overnight or longer. The staff were very friendly and helpful, without exception. A special mention should go to the outside staff who greeted us warmly and took care of our car. The hotel is a great base for the theatre precincts at that end of town and for its... More

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Review collected in partnership with Accorhotels.com

SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
15 May 2013

It is with great pleasure that I read your comments regarding your stay at the Sofitel Melbourne On Collins. I am delighted that you enjoyed your experience and I am most pleased that we lived up to your expectations. We thank you for your support of our hotel and look forward to welcoming you back in the near future. More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

I stayed at Sofitel on Collins with a friend for a girls' getaway and we both thoroughly enjoyed our stay. From the moment we first walked into the room on the 41st floor we were blown away by the fantastic view which only got better at night when the city lights came on. Once we closed the door it was... More

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Review collected in partnership with Accorhotels.com

SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review
16 May 2013

It is with great pleasure that I read your comments regarding your stay at the Sofitel Melbourne On Collins. I am delighted that your enjoyed your experience and I am most pleased that we lived up to your expectations. I was however disappointed to read about our Ambassadors attitude in Sofi’s Lounge, this is an unacceptable level of service and... More

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Additional Information about Sofitel Melbourne on Collins

Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Sofitel Melbourne On Collins Hotel
Accor Melbourne On Collins
Sofitel Melbourne
Melbourne Sofitel
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotels in Melbourne
#4 Business Hotels in Melbourne
#4 Luxury Hotels in Melbourne
Price Range: £££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Sofitel Melbourne on Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Cricket Ground. This award-winning hotel has 363 luxurious rooms, featuring floor-to-ceiling windows with breathtaking views. Guests can enjoy both fine dining in Café La and the relaxed atmosphere of Sofi's Piano Bar or The Atrium. Conference facilities able to accommodate up to 1,200 people with all the latest AV equipment. ... more   less 
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Sofitel Melbourne on Collins
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