My Wife, Marion and I are frequent visitors to Melbourne and until recently used to alternate between The Grand and the Sofital. We were originally introduced to The Grand through our Accor membership, and have stayed in the hotel on frequent occasions. It's certainly a very different hotel from The Sofital, but it's heritage appealed to us, along with it's... more

After reading all the reviews on here, I was very nervous about staying here. We booked our accommodation through a Wotif Mystery deal. Upon arrival we were greeted by a lovely doorman who took our bags for us. Check-in was super easy and quick. We arrived early (before the 2pm check-in), so they held our bags while we went shopping.... more

Good service more

I booked this hotel as part of my Accor Advantage Plus membership and also because I thought it was a high end hotel. I was very disappointed. For $179.00 night, (a red hot room rate) we were given a room that took about 10 mins to walk to from the elevator, one king bed when I requested a twin room... more

We booked this hotel using a mystery deal on Wotif. When the actual hotel was revealed we checked out the reviews on trip advisor and as our visit got closer so our expectations fell and our trepidation rose. On arrival we found the staff excellent - they allowed us to check in at around 9.30am without hesitation and no early... more

I attended a conference at the Exhibition Centre in March. The hotel is close so I booked in for one night. The receptionist said that the hotel was 5 star, which it clearly isn't. The staff were not helpful e.g I broke my shoe and needed an urgent repair. When I asked the staff I was told they had nothing... more

My husband and I stayed on a Saturday night and went out for a show. I had picked it as a mystery hotel with 5 star facilities in the city off the Wotif site. We found the Grand Hotel to be a comfortable hotel that is great for travellers and those wanting a low key relaxed weekend. It is definitely... more

The hotel is less of a 4 star hotel and more of an apartment in the city. The windows are double glazed but you can still hear the city trains at all hours of the night, which detracted from the plush bed. The television has serious problems: the images are very unclear and the technology is very old, there is... more

We have returned from Melbourne, after flying over to see my sister and nieces for Christmas. As a treat I thought i would book myself and my mother into somewhere special on the night before our return home. In the past we have usually either booked into the Crown Towers or the Crowne Plaza. I wish i had done just... more