Booked and paid for our accommodation more than 5 months before staying. Requested a room with a view - no view. We had no hot water for 2 days. First night was absolutely a nightmare trying to get response from management re no hot water. Finally got hot water on our third day of our stay. Receptionist totally rude re... more

I liked the Grand Hotel, but--- I don't think that it will be everyone's cup of tea. The hotel aptly describes itself as a "history hotel" and therein lies both some strengths and weaknesses. It is located in a truly massive building completed in the 1890's, which originally served as the offices of the state railway department. It was converted... more

This is a Hotel you must stay in at least once in your life. The rooms are large and very comfortable. Double glazing keeps the noise out. The beds are so good!. The hallways are huge. Stayed for 4 nights. Didn't wont to leave. Breakfast is good. Very hard to fault our stay. Will certainly stay again more

We booked our 3 night stay in Melbourne through WOTIF.com and it included an upgrade to a one bedroom suite, which was a nice surprise all for around $200 a night including breakfast. From the moment we arrived till the moment we left we were treated by very friendly staff, professional and prompt services and our accommodation was outstanding, very... more

My partner and I stayed here for a valentine's weekend, taking advantage of a romance package. The customer service from the staff was fantastic-exactly as you would expect from a 5 star hotel! Could not fault them at all. The hotel itself was nice, Rab is an fantastic restaurant, we went there for dinner and breaky the next day and... more

Stayed at the Sofitel for 3 nights and really enjoyed it. Did not encounter any problems and would stay again. I personally loved the bed but hubby thought it was a bit too soft though he slept well. It has a doona to sleep on which makes the bed so soft. We had a lovely corner room of reasonable size.... more

This was a luxurious stay, from the welcome from the late night porter to our studio apartment that had a full kitchen and sitting area to the huge corridors and awesome restaurant. Not so good points: long walk down the corridors to the lifts, and indoor pool area access via outdoor non-covered paths but a relatively quiet stay despite close... more

We stayed for two nights recently after reading some of the reviews. Our one bed room apartment was quite nice - although did look a bit tired. Our first sign of trouble occured in the middle of the night when we realised the air con was not working very well. The room was very hot and stuffy - even though... more

I stayed in the Grand Hotel on business for one night. The building is an historic building which has been renovated. The concept is fantastic and parts of the renovation are really good. However, other parts don't work. The corridors are huge and very long. It would be easy to get lost in the building. I was assigned a loft... more