Stayed here over 5 times and its the same thing over... Nice rooms and arrogant staff... Room service and house keeping staff are fab... food is pretty good... All the receptionists always act like they own the Hotel... So arrogant and unhelpful... More

This is a great hotel. I stay here every year in June for the Challenge Diamonds Ball which is held at Crown. Check in is always fast, efficient and friendly. Four girlfriends stay in a room with two double beds. Rooms are always clean and very comfortable. Beds are really comfortable but after our night out not sure it would... More

Stayed here for three nights in January 2012. On arrival we were asked if we wished to upgrade to a corner room. WOW it was fabulous, amazing views over the Yarra river and Southbank. Very luxurious room and ensuite, staff in reception very helpful and friendly and the indoor pool was great with outside space for a spot of sunbathing.... More

Stayed one night in the king bed suite. Rooms are very spacious including double shower. Great views from the rooms (20th floor) and even from the pool. Very quiet at night even though it is in the middle of the crown area. Easy access to the casino and short stroll to southgate. I loved the pool, nicely heated, includes a... More

This was my second visit to Crown Promenade, the rooms are a delight, the King size beds with luxury linen and feather pillows made bedtime attractive. The views were amazing from my room, TV had free Foxtel. The Crown Casino was my favourite place for meals, such a choice of Restaurants, easy and safe access via a well lit enclosed... More

Stayed one night in Crown Promenade Hotel during the Tennis Open - Xmas gift paid by our son. We were not impressed with a front desk staff/manager. He was up-selling an upgrade to a corner room by over charging us $60. Because when we checked out on Sunday, we overheard that the cost was $40 only. Both my husband &... More

My wife and I stayed for 8 nights at the Crown Promenade during the Australian Open tennis. We left early each day for the tennis and arrived back to find our rooms always immaculately made up. Our first day we were welcomed at the door and our cases taken up to tour rooms. When the room was ready they said... More

This hotel was in a great location for all the restaurants and bars. Right next to the river with great views. We opted for a Corner King Room and we were really pleased we did. Huge windows and great view at night when all the centre of Melbourne is lit up. Lovely walk along the river to the Botanical gardens.... More

I recently spent 2 nights at the Crown Promenade. This hotel is conveniently located a street behind the main Crown Hotel building and easy walking distance to the Yarra River and all the attractions and restuarants along this strip. The hotel has a modern feel and all the staff were very polite, friendly and helpful. I stayed in a room... More