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Milano Serviced Apartments


Milano Serviced Apartments
8 Franklin St | (formerly Clarion Suites), Melbourne 3000, Australia
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Traveller Reviews

64% Do not recommend
3.0 of 5 stars 11 reviews
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By trip type
All (11)
Couples (0)
[ Date ] [ Rating ]
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2 of 5 stars
Lakes Entrance
25 Jun 2009 | Trip type: Friends getaway

I stayed at the Milano Apartments in June with a group of girlfriends. We organised with Milano to have 2 x two bedroom apartments on the same floor or close by. When we checked in they gave us keys to 1209 and 1210 but when we got up to room 1209 we walked in on someone as the room was... more

Management response from
MilanoTeam, Milano Team

Unfortunately, sometimes people make mistakes. We believed that the receptionist on duty apologized and provided you with another room in a different level. We understand that when you made the reservation you requested two 2 bedroom executive apartments to be on the same level and we said we were going to try our best to do it, however, we did...

Appaling
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1 of 5 stars
aiustralia
30 May 2009 | Trip type: Business

We booked this on the recommendation of another, as it was a stone's throw from our conference venue. After many confused and confusing phone calls FROM the hotel we were assured our rooms were fine for our stay, Imagine then our surprise on checking in that the second night of our trip we were to have three other people "in... more

Management response from
MilanoTeam, Milano Team

Due to lack of availability elsewhere during your stay we assisted with extra bedding in rooms free of charge. Also, as a matter of compensation we provided you with a free upgrade to a 2 bedroom/ 2 bathroom apartment for a night. We believe that the team at Milano worked really hard to try to compensate for all the troubles....

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4 of 5 stars
Queensland
27 Apr 2009 | Trip type: Friends getaway

We chose this hotel as they offered a 2 bdrm apt with 4 single beds & a couch which was the configuration that we were looking for. The rooms are not huge but were more than adequate for our needs, the units are tidy, the kitchen is well equipped, the towels were changed daily and the beds made (we were... more

Management response from
MilanoTeam, Milano Team

We are glad that you enjoyed staying with us. We look forward to welcoming you another time soon! Please do not hesitate to contact us directly next time that you would like to make a reservation as we will match the rate you found elsewhere or do even better! Kindest Regards, Milano Team

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4 of 5 stars
australia
1 Mar 2009 | Trip type: Business, Solo travel

Stayed here 3 nights in Feb 09. It is also called Milano Serviced Apartments. I had a 1 bedroom deluxe. Very modern, small apartment. Nice furnishings; serviced daily. kitchen had hotplates & microwave. Lounge room size OK. Bedroom is small - ie I could just fit my suitcase in the bedroom, but lots of hanging space & cupboards. Nice bathroom... more

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1 of 5 stars
Adelaide
7 Jan 2009 | Trip type: Friends getaway

This was easily the worst treatment I have ever experienced at a hotel. On arrival we were treated as if we where criminals. We where informed that if we (a group of 6) had extra people in our rooms we would be kicked out and that security would come up and check on us. This was completely uncalled for. A... more

Management response from
MilanoTeam, Milano Team

We would like to express our sincere apologies if you expecations were not met. We have a party policy in place. Thus, if you stayed with us under this circumstances we would have been strict, but never mean. We are lucky to be a small team passionate about providing great service to our guests. I would like to invite you...

Never again
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2 of 5 stars
Melbourne
11 Jan 2008 | Trip type: Family
2/4 found this review helpful

Like everyone for weeks l looked for an apartment, trying to decide, then thinking l had picked the perfect apartment. when we checked in at reception we were given the key to the apartment, l was quite shocked at the size of it , it was so small l thought they had given us the wrong room , considering l... more

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5 of 5 stars
Nowra, Australia
30 Oct 2007 | Trip type: Friends getaway
3/4 found this review helpful

After reading previous reviews were were wary particularly about the size of the apartments. We need not have worried.We had a great stay. We were 4 ladies staying in a 2 bedroom apartment. Whilst it was a little on the small side it was plenty big enough for us during our 4 night stay. It was in a great spot... more

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3 of 5 stars
Hobart, Tasmania
17 Sep 2007 | Trip type: Family
4/5 found this review helpful

This property is recently refurbished and still has a couple of things left to do only minor. We stayed here because of the pool as my daughter loves to swim, the fact that it was recently refurbished also enticed us as I am fussy with rooms that are getting old. It isn't far from the market and was quite handy... more

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4 of 5 stars
Tasmania
27 Aug 2007
5/6 found this review helpful

Planning a weekend away to Melbourne to visit a friend, we needed a room for 4 people and stumbled across this one on a last minute deal. Having read the reviews prior to, I was a bit wary. Most of the renovations on the hotel were complete, minus the a4 laminated signing stuck to walls. The rooms were spotless, well... more

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1 of 5 stars
sydney
4 Jun 2007
8/8 found this review helpful

I researched for months trying to find somewhere nice to stay in Melbourne. I tossed and turned worrying about whether a hotel or apartment would be better. When I came across this hotel, the photos looked magnificent. BIG MISTAKE! The one bedroom apartments are SARDINE CANS, and it's not really even a separate bedroom, it's all part of the one... more

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Milano Serviced Apartments Also Known As

Address: 8 Franklin St | (formerly Clarion Suites), Melbourne 3000, Australia
Melbourne Speciality Lodging Milano Serviced Apartments
3.0/5.0
11