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All 62 Perth hotels »

Pan Pacific Perth

5.0 of 5
207 Adelaide Terrace, Perth, Western Australia 6000, Australia
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Ranked #8 of 62 hotels in Perth
3.5 of 5 stars 235 Reviews
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235 reviews from our community

What travellers say about this hotel
  • Room service(12)
  • Executive Lounge(8)
  • Swan river(7)
  • Very comfortable(6)
  • Star hotel(6)
  • Club lounge(6)
  • King size bed(5)
  • Good location(4)
  • Afternoon tea(3)
  • Next morning(3)
Traveller rating
    69
    82
    52
    18
    14
Only show reviews for Family (25) | Couples (95) | Business (68)
Date Rating
nardz01
Wagga Wagga, NSW
Contributor
14 reviews
11 helpful votes
4 of 5 stars Reviewed 18 February 2012 NEW

I booked this room as a secret deal on WOTIF. Paid $140 p/n Which I thought was a great deal. Got to my king room and it was 2 single beds pushed together but they were different heights. Asked to change rooms and was told i would be downgrading from the package I paid. I didn't mind. Was moved to... More

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Nsingapore
Singapore
Contributor
18 reviews
8 helpful votes
4 of 5 stars Reviewed 18 February 2012 NEW

I arrived into the Pan Pacific at 5.30 am due to my flight being delayed 6 hours out of Singapore, I was tired and needed to rest up as I had a meeting at 9 am. The staff at check in were friendly, helpful even gave me a bigger room. I had forgotten my power adaptor they had one sent... More

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sueWesternAustralia
WesternAustralia
Contributor
15 reviews
3 helpful votes
5 of 5 stars Reviewed 13 February 2012

On Sunday I , along with my friends had the pleasure of experiencing High Tea at The Pan Pacific, Perth. What a wonderful experience it was. The staff were so attentive ensuring your every need was catered for. The food was exceptionally nice and there are some subtle differences to High Tea that I have had in other restaurants in... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
17 February 2012

Dear SueWesternAustralia My sincere thanks for taking the time to post your wonderful review – it is always so pleasing to receive such positive feedback and I will certainly share your comments with the Brad our Executive Chef and Tracy and their teams who will be delighted they were able to deliver an experience comparable to Burj and Raffles. We... More

Fooman72
1 review
4 of 5 stars Reviewed 12 February 2012

Stayed for 3 weeks and was very pleased overall. Lovely & helpful staff, a beautiful room with river views, nice ambience and close to everything Perth has to offer. I would have been mortified if I was paying, but thankfully work was picking up the tab. Meals were fairly pricey at over $40 for a main. Buffet got boring after... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
17 February 2012

Dear Fooman72 As a long stay guest I am delighted that we were able to deliver on our vision of creating positive memorable experiences- not an easy task over a 3 week stay, but, it does seem that the team have certainly pulled out all the stops and I will certainly pass on your compliments as they too do like... More

Mona A
Sarpsborg, Norway
Contributor
11 reviews
9 helpful votes
5 of 5 stars Reviewed 9 February 2012

We stayed at the hotel for 5 nights and were very pleased with the hotel. We stayed at a Club Suite and had breakfast in the lounge every morning, witch was very nice. The room was lovely and the bathroom was fantastic, very bright and clean!. The food in the Origins Restaurant was very good. Ask for a room as... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
10 February 2012

Dear Mona A Thank you for your review and I am pleased to note you enjoyed your stay and found the associates helpful. I also note you dined in Origins and found the new menu very good – our new Chef D’ Cuisine is doing wonders in the restaurant and receiving rave reviews for his food and of course the... More

kyliea
Singapore, Singapore
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 9 February 2012

The room was very large, but looks nothing like the photos on the website. The bathroom was disgraceful - very much in need of a refurbishment. On the plus side, the staff was very amenable. More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
10 February 2012

Dear Kyliea Thank you for your review from which I note you feel some of our bathrooms require an upgrade. This is you will be pleased to hear, is currently being addressed within our Strategic Asset Plan. Regards Grant More

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garethmT
Sydney, Australia
Reviewer
3 reviews
13 helpful votes
3 of 5 stars Reviewed 7 February 2012

The room was reasonably well appointed except for the bathroom which has hideous dark green tiles throughout. I made use of the in-dining breakfast which was good but quite pricey. Overall, the hotel is very centrally located and quite nicely decked out but at that price I think you'd expect a bit more. Also, having to queue for 15minutes at... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
10 February 2012

Dear GarethmT My sincere thanks for posting your comments following your stay in January. I note that you were accommodated in one of our yet to be refurbished rooms but, you will be pleased to hear, is currently being addressed within our Strategic Asset Plan dealing with refurbishment. I note with concern as well the delay you experienced at check-out... More

Artemes
Wiesbaden, Germany
Senior Reviewer
6 reviews
1 helpful vote
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We booked 2 rooms, both standard rooms. Booth rooms where really old. Bathroom with ugly green tiles and moldy, furniture very old, room far away from clean. When we complained, they first offered us another room in same condition which we refused. After hours we got another standard room which was a bit newer and the bathroom was ok. For... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
10 February 2012

Dear Artemes My thanks for posting your comments following your recent stay with us and I am sorry that you felt our entry level standard rooms were not up to standard. I am however pleased to note that you did upgrade to a Pacific Club Floor room and that you found these more to your liking. More

getaway5753
Perth, Australia
2 reviews
1 helpful vote
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Like one of the other reviewers, I booked a room at the Pan Pacific as a mystery deal on Wotif for $160/night. They forgot to tell us that valet parking costs $50 and self-parking $30 which I believe is extreme. Also, the continental breakfast at $30 was not value for money and choices limited. The breakfast room felt a bit... More

Was this review helpful? Yes
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
10 February 2012

My thanks for taking he time to post your comments following your stay with us. I am not sure if you are referring to Wotif not informing you of our car parking charges – which would not be shown unless part of the package deal or to the hotel not advising you on check in – if it is the... More

shy66
Bunbury, Australia
Contributor
11 reviews
3 helpful votes
3 of 5 stars Reviewed 5 February 2012

Booked on Wotif,took the mystery deal, was excited to get Pan Pacific. $50 Valet Parking, A little Pricey, and would of been nice to know there was a car park, 2 doors down the street. We didnt notice until we checked out and drove pass it. Room was Comfortable and Clean. Bed was fantastic and having a pillow menu was... More

Was this review helpful? Yes
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
5 February 2012

Dear Shy66 Thank you for taking the time to post your review from which I am pleased to note, you found the staff friendly and helpful and that our hotel was worthy of a repeat vist. My sincere apologies that you were not offered the al la carte menu in Montereys, which is our standard practice and something I will... More

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Pan Pacific Perth Also Known As

  • Sheraton Perth
  • Perth Sheraton
Address: 207 Adelaide Terrace, Perth, Western Australia 6000, Australia

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Pan Pacific Perth
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