We stayed at the Heritage for 4 nights from 14th February. On the positive side the staff were very friendly and helpful, the hotel is clean although looking a little tired in places. When we arrived we were surprised to find that the roof top pool was closed. This was not mentioned on the hotel website although when we read... More

Parking in Auckland is horrendous so do use their friendly and efficient valet parking. The hotel is impressive for a city centre with high levels of service - the best front desk we experienced in NZ. We enjoyed an upgrade and had a smashing suite, large enough to invite a couple of dozen people to party in. We didn't. We... More

This is an hotel with outstanding service, helpful staff,comfortable beds and a very good restaurant. We were made welcome from the moment we arrived and we had a very happy and memorable 41st wedding anniversary. Thank you everone. Without a doubt we will return. More

We stayed here twice in Jan this year - once at the beginning of our holiday for two days and on the last night. We'd booked through trailfinders and got an upgrade to a delux suite on our first stay as we'd booked for 2 nights. I was a bit apprehensive when I'd read some of the reviews but I... More

Although I did cancel my reservation I felt obliged to write a short review. The front desk personnel were unhelpful, unprofessional and uninformed. One of my concerns that I addressed was about the hefty charges listed for internet access. I inquired about the internet costs (which are charged based on the amount of data used) and the answer I was... More

Stayed at the Heritage Hotel with my partner for two nights in January 2012. We have stayed in hotels all around the world but found the Heritage Hotel staff to be the most unhelpful we have ever come across. First off when we check in to the hotel the staff behind the counter did not tell us anything about the... More

We looked for a four month rental and found this self contained, one bedroom apartment in this hotel complex by using an agency "Quinovic Lettings" based in Auckland City. The services of the agency proved to be very good and they attended to any form of assistance needed. The hotel is very modern and no more that 200 yds from... More

The Heritage provides very luxurious accommodation and I stayed in a 1br unit. It is in the higher cost range for accommodation but if you want to treat yoursef it is well worth it. It has a restaurant on the lobby floor and the food is excellent with a comprehensive wine list to accompany any meal. Some units have balcony's... More

Ist time stayed at this hotel over new year. It was okay but roof top pool was closed and so couldnt view new year eve celebrations from there. We always stay in 2 bedroom apartments or suites and although the booking process was easy and the Hotel staff were very good I wouldnt rush back. The suite was alittle small... More