We booked in a deluxe suite in the old section of the hotel for three days. We had to ask over two days for the promised dressing gowns as the airconditioning wasn't working properly and the room was freezing. Although this is an old hotel, the room needs updating as the lighting was poor. Other heritage hotels in which we... more

The staff were friendly, rooms were clean and tidy. However for the price of the rooms I would have expected things such as "real milk in the fridge, not uht and better bathroom facilities. Showering was certainly not a pleasant experience, the amount of water coming out of the heads was not adequate and it was not easy to regulate. more

My girlfirend and I stayed her for three nights in August, checking in after a late flight into Auckland. The hotel was clean and tidy, the staff helpful, and in a great location (a two minute walk from the Auckland Sky Tower). The only downside to the stay was when some money went missing from one of our bags when... more

I am actually still staying at this hotel and felt compelled to write a review. Every time I keep thinking that actually this place is quite nice, something happens that sets my opinion back a bit. The latest is that all the bottles in the mini bat require a bottle opener but no bottle opener has been provided. I called... more

We came to Auckland for the French and Saunders show. I booked a two bedroom suite in the Tower wing via the Heritage website direct. They were having a 'madness sale' which meant I got the room at an incredible rate - far less than it's cost me to stay in poky little rooms at other top end CBD hotels.... more

Grey paint, dull decor, anonymous service, generic hotel... kitchenettes in the room give you that home-from-home feeling if you're used to travelling across the mid-west United States. Functional in extremis... I'm falling asleep even thinking about the place... Oh, one thing to note... the showers are lousy! more

... and that's not even the worst of it! I had high hopes for The Heritage Auckland. The one in Christchurch is first rate. Sadly we were disappointed on many counts. We waited an hour for our room to be ready upon arrival, despite being there at 4pm - the time indicated on our booking form. No apology or explanation.... more

I stayed here for 4 nights sharing a two bedroom apartment with a colleague. The apartment was very spacious with kitchen, dining, lounge area plus 2 bathrooms. It also opened via french doors to a large balcony. It was dated and pretty dark but the facilities and location were great. Wonderful roof top pool, spa and gym area and just... more

It's a hotel but also with lots of apartment-type facilities: cooker, washing machine, fridge. Nice roomy room and everything just fine. more