Had a pleasant stay, rooms a good size and just redecorated. Staff friendly and accommodating. Restaurant opposite offered another choice for dining which we found quite expensive. Room Service fee excessive for New Zealand. more

Found bed to be hard because of slat base instead of a spring base, which would be preferable. Otherwise, overall, excellent! more

I had a short but wonderful stay at the Novotel with my Mother. We shared a double room with two comfortable double beds, and an ensuite. We had driven in the rain from Gisbourne to Auckland over seven hours or so. Feeling very tired we unloaded our bags and put them on the step of the foyer. Chris from the... more

My stay was booked by my office. The hotel was in a good location, close to my office and to a supermarket. That was a good thing, because I absolutely needed something else to eat by the second day - the room service and restaurant menus were unsatisfactory. That was a pity, because in general, I liked the food in... more

We have stayed here once in the past, and this time had booked in for one night away from the kids. The check-in was fast an efficient, friendly staff and no waiting (being a Saturday afternoon though it would be busier). Lots of parking, very close. The room was clean, everything in order, no problems at all. The rooms are... more

We had a very pleasant stay at the Novotel. The location is great as it is just off the motorway and handy to everything. Despite its proximity to the motorway the room was very quiet. The staff were all very pleasant and helpful. The room was clean and had everything you would expect from a hotel room. We did not... more

For a hotel that was mandated by my workplace, I found the Novotel to be quite nice. It seems to have been recently refurbished, with pleasant furnishings and 32-inch LCD TVs. The TV also has a number of available ports, including HDMI and PC input, a first in my experience. If I'd known, I'd have brought my PlayStation 3. The... more

I stayed at the Novotel, Ellerslie last week and tried to order breakfast as room service. I called reception at 6am and ordered a BLT for a 7.15am delivery. At 6.55am I phoned to add something to the order (tomato relish, if you must know!) and also asked that the order be delivered asap. I then received a phone call... more

I stayed at the Novatel this evening. While the rooms are clean and tidy, and the food is good, the bad attitude and service of the front staff is appalling. My check-in took 15 mintues. The receptionist took no interest in either getting my name correct, or moving with any speed. This in-spite of the fact that I told her... more