Unfortunately we were carted off here by the Windsor just around the corner due to an issue with our reservation - from here nothing really went that well and it was all downhill. We were on the 5th floor streetside and as a result, endured the worst night’s sleep since we arrived in New Zealand at the beginning of December.... More

Our room was OK, but the springs in the mattress were broken, making my husband's bad back much worse. We had to ask reception twice before they did anything about changing the mattress. A tile had also fallen out of the ceiling into the bath, which wasn't too promising! Otherwise, though, it was clean and had everything we needed. The... More

We arrived two weary travellers at an early hour at reception in this centrally located hotel and our first contact was with Helena at the front desk. Helena was one of the most helpfull hotel staff we had ever met in our many world travels.Whilst our room was not ready at this earlier hour she arranged to have our luggage... More

This was our first stop in NZ arriving New Year's Eve. Initially we were disappointed that a requested room with harbour view wasn't available (despite booking well in advance) but were pleased to have a room high up with view of Sky Tower. Check in smooth and staff helpful (they let us leave our bags as we arrived first thing... More