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Mercure Hotel Auckland


Hotel class 3.0 of 5
8 Customs Street, Auckland 1001, New Zealand
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Reviews you can trust

83% Recommend
3.5 of 5 stars 71 reviews
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By trip type
All (71)
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4 of 5 stars
Sydney
19 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

The best customer service I've ever experienced in North Island. The first room I got was small, air-cond wasn't working at all. I rang the reception and within 20minutes, they offered us upgrade room as they couldn't find the technician to fix the air-cond. Very best location if your stay is to explore the city. more

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4 of 5 stars
Singapore
16 Nov 2009 | Trip type: Family
1/1 found this review helpful

Our youngest girl left her treasured Minnie Mouse stuff toy in our room when we left Auckland for South Island. They have it delivered to our last stop motel in Riccarton, Christchurch with no charges. Throughout the trip we have been telling our girl that her Minnie will be waiting for her in Christchurch - it did. Unfortunately, my wife... more

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4 of 5 stars
Melbourne, Australia
8 Nov 2009 | Trip type: Couples
1/1 found this review helpful

We had a great stay here. We upgraded to a harbour view superior room. It was lovely and quite spacious for a city hotel with two queen beds. The room was quiet and the hotel is very central. All the staff - valet parking, reception, housekeeping all provided a very good service. The restaurant Vertigo's has beautiful views and the... more

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4 of 5 stars
Melbourne, Australia
7 Nov 2009 | Trip type: Solo travel
1/1 found this review helpful

I secured a fab deal with this hotel (Australian readers: $63 AUS for 1 night) due to being there on a Monday night only. It’s the best location in terms of being central: right on the corner of Queen Street, behind Britomart, next to the Wharf, walking distance to a big supermarket. The rooms are very comfortable and well appointed... more

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5 of 5 stars
Queensland
2 Nov 2009 | Trip type: Solo travel
4/4 found this review helpful

I arrived in Auckland just before the sun rose, the hotel was almost at capacity...and check-in is usually 2pm. The fantastic crew got me into my room so I could sleeeeeeeeeeep and freshen up before an engagement at lunch. I cannot thank them enough for going out of their way and delighting this guest! All interaction with all the different... more

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3 of 5 stars
London
29 Oct 2009 | Trip type: Solo travel
1/1 found this review helpful

Very good prices meant I was happy with the small room and slow reception. To be fair, I have no complaints - room was clean, location excellent, but not enough staff on reception. Would stay again. more

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2 of 5 stars
Northern California
25 Oct 2009 | Trip type: Couples
1/2 found this review helpful

This is the first negative review I've written. I brushed off some of the negative comments I'd read when selecting this hotel. Because this was our last 2 nights of holiday, I upgraded to the harbor view, 8th floor. Don't bother with the harbor view - it's between buildings and there really isn't much to see and it costs more.... more

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4 of 5 stars
Alice Springs
24 Oct 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I stayed two nights for work and found this a perfectly good hotel in a great location in the middle of shops and near to the Aquaduct restaurant area. The room was comfy, I upgraded (for $30NZ a night) to a harbour view room which was nice and the bed was beaut. Staff were friendly and helpful and I had... more

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3 of 5 stars
Memphis, Tennessee
10 Oct 2009 | Trip type: Couples

hotel is well situated nearby the main walking street (Queen street) and the harbor. Interior is very old, with a very poor looking lobby and front desk. bags all over the lobby or people that had checked out at 11 but had late night flights to catch. rooms were musky and shabby and bathrooms were on the verge of being... more

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4 of 5 stars
Brisbane, Australia
9 Oct 2009

Really enjoyed our stay here.Stayed 3 nights with 10 y.o.Great access to the city, bus and train services. Concierge very helpful. Staff a bit stuffy but thats their problem not mine. Room was clean, comfortable and harbour views arent anything to die for but worth a look. more

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Mercure Hotel Auckland Also Known As

  • Accor Hotel Auckland
  • Mercure Auckland
Address: 8 Customs Street, Auckland 1001, New Zealand
Auckland hotels Mercure Hotel Auckland
3.5/5.0
71