We arrived late - after 11 pm on a Thursday night. When we called for directions as we entered Rotorua, Brian (the owner) got on the phone and gave us step by step directions to the hotel. When we arrived at the hotel, we were greeted warmly and Brian and James accompanied us to the bar so that we could... more

From the moment we stepped into resort right up until the moment we left the staff at Wai Ora Spa resort were amazingly welcoming and hospitable. The beautifully quaint bar is one you can quite easily 'lose yourself' in... But the favourite part of my time there would have to be the outdoor luxury spas. Set in a picturerisque environment... more

First the good stuff: The spa has a terrific location. The staff are really friendly and could not be more helpful. The food in the restaurant was absoultely terrific. Now the bad stuff (although I concede this is very subjective). The muzak in the restaurant is appalling but probably appeals to those over 60. The lack of appropriate use of... more

My husband and I stayed here for one night while we were visiting Rotorua. We managed to get a great deal online which included a lakeside suite, a la carte breakfast, use of the spa facilities and a visit to the Hell's Gate Thermal Reserve, which was excellent although we couldn't get the smell out of our clothes for a... more

If you are going to be in Rotoura, you need to seriously consider staying here. Let me start by saying that the resort is a bit pricier than many of the hotels in the area, but it is worth every penny. Especially since they included breakfast and internet use into the price. The staff was incredible. Romelyn was just a... more

Quiet, clean & comfortable room. Staff could not do enough to make us more welcome & the chefs are top notch. The spa facilities were excellent. I highly recommend this resort. more

spa/sauna facilities are amazing, very good customer service - we were very impressed. the Manary bar would have had to been one of the highligts - very good atmosphere with vary prompt and friendly service, james was very polite and overall had very good customer service. i really enjoyed my stay and will definantly be back. cheers keep up the... more

I don't usually post reviews, but felt obliged to given just how friendly, courteous and helpful the staff were - one of the best hospitalities I have encountered. Highly recommend staying here, and having a dip in the mud baths at Hell's Gate (though beware the lingering smell...) more

We stayed two nights toward the beginning of July. The eerie part was that the first night I think one other room was taken but the second I'm quite sure we were alone in the place. I enjoyed that it was away from town (and for the most part the smell). It was very quiet and peaceful. The room had... more