Stayed here last month for 2 nights...Really bad Customer service...Blonde at reception was too arrogant when we asked her to help us with luggage because we were having 2 kids along and ladies in Restaurant were Nice... Manager( Alen) Filipino Guy was too rude with some Employee literally rude... Guys you need to improve standards of communication with guest and... More

We've stayed in many hotels in Rotorua and this is one of the nicest. The grotto area is awesome: stylised "cave" rooms with mineral baths (including jacuzzi jets)... it's just too bad the waterfalls over them aren't working. You can tell that in it's day this hotel would have been 'the place', it's a little worn around the edges now,... More

A very impressive hotel. Our room was clean ,comfortable and had plenty of space.The general areas of the hotel were very pleasing too and the staff friendly and helpful.You definitely need a car here as everything you want to see in the area is pretty well spaced apart. The hotel itself is positioned quite close to the main tourist attraction... More

We stayed in this hotel for 2 nights with 2 young kids, the room is clean, with two double beds, large enough to sleep 4 of us. We booked this hotel on its website, following email exchanges with reservation manager, the communication was excellent. The hotel seems accomodate many tour groups, but I find no problem to stay as an... More

We stayed here for a couple of nights last month and we are satisfied with our choice. All staff encountered was friendly and informative. Extra star for excellent service. Rooms are average, with old carpeting, but clean and comfortable. It is good to have a car while here as it is not really walkable to any shops or restaurants, but... More

On behalf of our cast and crew I would like to thank you for making our stay at the Distinction above our expectations. From the time we arrived till the time we checked out we all had a wonderful stay. Your staff were helpful, respectful and approachable at all times. The crew enjoyed dinner within the hotel after a long... More

We had a great time staying here on the Grabone deal. Great staff, informative, had a great time relaxing in and around the pool in the afternoon and then went back after dinner to soak in the spa and use the sauna - it was great. Rooms slightly aged but comfortable and was in line with expectations we had read... More

We stayed here on a Grab One deal which made it very good value. The check in staff were extremely friendly, made sure we had our bottle of wine that was included, and checked our dinner reservation. The room was a good size with two queen size beds and a nice size bathroom. The room was very clean and also... More

Used the excellent Grab One deal. Couldn't fault the deal or the hotel. Staff were very helpful and professional, the room was large and comfortable with a balcony and the dinner at Mr Yakitori was excellent. Pool area is great with lots of loungers and tables and chairs. Buffet breakfast was exceptional. Will definitely go back.