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Rydges Rotorua


Hotel class 4.0 of 5
272 Fenton Street, Rotorua 3201, New Zealand
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Reviews you can trust

57% Recommend
3.5 of 5 stars 80 reviews
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By trip type
All (80)
[ Date ] [ Rating ]
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4 of 5 stars
Sydney
28 Oct 2009 | Trip type: Family

We prebooked a room on Rydges.com before we left Australia. Very reasonable rate - it was about $117 per night (we stayed for 3 nights) and our kids stayed and ate free ! We ate in the restaurant for 2 nights - fantastic meals, fast service. This kids had a buffet - the food they could choose from I would... more

Management response from
GraemeRutherford, General Manager

Dear Guests, Thank you for posting your review - really appreciate your comments. We do get a lot of positive feedback regarding the kids eat free policy and do continue to offer the kids buffet during school holiday periods. I will certainly check on the bedding issue you mentioned and will pass on your funny note regarding your request to...

Lovely
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4 of 5 stars
Council Bluffs, Iowa
28 Oct 2009 | Trip type: Couples

With a view of the adjoining racetrack, we knew we were in a fine accomodation. Plenty of space, a whirlpool bath, and a deck, this was a nice stay. A huge atrium, and centrally located. Very nice. I wish it had free internet availability, but they were accomodating, and not too pricey for internet service. more

Management response from
GraemeRutherford, General Manager

Dear recent guests, Thank you for your comments regarding your recent stay with us. I am happy to see you enjoyed both our facilities and your stay with us. I would mention we are looking into the options available to provide different internet access price points and I thank you for your thoughts on this. We look forward to you...

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2 of 5 stars
auckland
21 Oct 2009 | Trip type: Couples

We got 1 night at this hotel via a 4 star mystery hotel on wotif.com, location for the hotel on fenton street is great, you can get anywhere you need to. Firstly you walk into an amazing lobby, with helpful staff and all the tourist books are there to tell you about where to go and what to see. Room... more

Management response from
GraemeRutherford, General Manager

Dear Caroandcole, Many thanks for taking the time to post your comments. I appreciate both the good and bad sentimnets you mentioned and will endeavour to check on the cleanliness details you mentioned. I do hope we can cater to your needs again in the future. Regards Graeme Graeme Rutherford General Manager Rydges Rotorua

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5 of 5 stars
Auckland New Zealand
20 Oct 2009 | Trip type: Family

We needed a family holiday after a very hectic couple of months. I don't think there are any other Hotels in NZ that have triple rooms. It was such a bonus for us all (2 adults 2 sets of twins 10 and 8 yr old) to be in the same room instead of split between two rooms. The service was... more

Management response from
GraemeRutherford, General Manager

Dear Zanalee, thank you so much for posting your feedback - so glad to read you and the family enjoyed your recent stay with us. It does make life so much easier having the largest rooms in Rotorua and of course catering for families does become easier as a result. The kids eat free offer is of course a huge...

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4 of 5 stars
Canberra
7 Oct 2009 | Trip type: Family

The room was huge and very comfortable. Good value as we booked online using wotif.com and got one of those mystery hotels. We ended up eating in the restaurant and loved our meal. My husband had a steak and I had pork belly, both were so very delicious! One of the best meals we had while in New Zealand! Kids... more

Management response from
GraemeRutherford, General Manager

Dear Sassafras99, Greetings to you in Canberra. Just wanted to thank you for going ouf of your way to post your comments here on Trip Advisor. It was pleasing to read your feedback and I will certainly pass on the positive comments to the team and look into the negative ones you mentioned. Again, many thanks for taking the time...

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5 of 5 stars
Australia
18 Sep 2009 | Trip type: Family

We arrived in Rotorua and hadnt pre booked any accommodation, so my husband approached the hotel for a room for the four of us (2 adults, 2 children) and we got a lovely room with 2 Queen/king size beds overlooking the racecourse for only $113 NZD per night. Although only staying there 1 night the kids loved swimming in the... more

Management response from
GraemeRutherford, General Manager

Dear BernAustralia, Hi there - and many thanks for taking the time to post your feedback. It oftens amazes me how many people do arrive in Rotorua without accommodation prebooked. I am glad you chose Rydges on this occassion and more importantly that we met your expectations for your stay. I hope we are able to accommodate you again at...

good value
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4 of 5 stars
Canberra
16 Sep 2009 | Trip type: Family

good value with kids staying and eating for free, nice sized room although a bit dark..reasonable stay overall more

Management response from
GraemeRutherford, General Manager

Dear Boro_9, Thanks for your short and to the point comments. Gald to read you enjoyed your stay. I hope we can take care of your needs again at some point. Regards Graeme Graeme Rutherford General Manager Rydges Rotorua

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4 of 5 stars
NSW
20 Aug 2009 | Trip type: Family

We arrived after dark and had a smooth check in. Our travelling companions did not appear to have a booking even though we booked together but the receptionist did not worry. She photocopied our confirmation and allocated our rooms. The rooms were massive with 2 double/queen beds plus table and chairs, wardrobe etc. I requested a disabled bathroom. OK but... more

Management response from
GraemeRutherford, General Manager

Dear Jillypink, Thank you for posting your comments. Thank you also for the constructive feedback regarding our disabled rooms. I will certainly take these points on board and look into the need for change. Again, many thanks for taking the time to let us know your thoughts. Regards Graeme Graeme Rutherford General Manager

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2 of 5 stars
England
11 Aug 2009 | Trip type: Family

We stayed here for 3 nights. We had a family room which was very large with three double beds. However apart from an old dusty wardrobe there was no where else to put our clothes. The room looked out onto a corrogated roof. When we opened one of the beds back there was a single long hair accross the pillow... more

Management response from
GraemeRutherford, General Manager

Dear MKEL09, Many thanks for taking the time to put your comments online. I appreciate some of the points you made, but more importantly I was pleased to read the comments you made directed towards our Staff and their levels of service. I do hope we can take care of your needs again in the future. Regards Graeme Graeme Rutherford...

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3 of 5 stars
Hunter Valley, NSW
20 Jul 2009 | Trip type: Family

This hotel left us with some funny travel stories, my husband didnt find these things funny but i did (well i do NOW) On arrival 30 minutes before 2pm (official check-in time) our room wasnt ready, we were asked to leave until it was :( On arrival the plasma tv didnt work at all, it was traded for the tv... more

Management response from
GraemeRutherford, General Manager

Dear Reviewer, Thanks for taking the time to post your thoughts. Apologies for the room issues you experienced, I will ensure these are followed thru. We have just replaced the aircon unit in the fitness room so that issue should be resolved. Glad to read you enjoyed your stay - sorry about Hubby's thoughts. I hope you give us another...

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Rydges Rotorua Also Known As

  • Rydges Hotel Rotorua
  • Rotorua Rydges Hotel
Address: 272 Fenton Street, Rotorua 3201, New Zealand