Staying in our room was a bit like being in a dungeon. It was very grey and the small window only allowed a small amount of natural light in. Having said that it was clean, in good condition and had the standard items that you would expect in a hotel room so I don't have anything else to complain about.... more

Stayed in New Plymouth while visiting family, walked in and immediately regretted our choice. The reception is tiny, and the parking outside is uncovered and not secure. The reception staff were friendly enough giving us complimentary drink vouchers for the restaurant that evening. Our room was difficult to find, as it was a number higher than listed on the walls,... more

Terrible, is the lowest word that Trip advisor allows me to rate this place. Rating the Grand Central, New Plymouth as "Terrible" is what I'd consider a Kudos for them. The restaurant is soley to achieve what it may consider a facility towards its star rating......a self proclaimed 4, however no merits or certificates to state the same, not that... more

Room was decent for the things generally you look into for stay. Natural Light was poor. Lighting was also average. I am not sure the aircon was working or not but was not effective. Internet is paid extra and speed is average. Location is good. Staff also good. more

Copthorne Hotel Grand Central A good, basic hotel. Even though in the literature its says resort, I would not for a moment consider this a resort. The rooms are good size and reasonably clean, although older worn furnishings. The bath is nice, with all the free soaps, shoe wipes and shower caps you could want. The shower is huge, I... more

What a dump! I stayed at the Grand Central for 2 nights on business last week and was really disappointed. My room was horrible. It was almost windowless, just one tiny window at the top of the wall...too high for me to see out and too small to let in any light to speak of. I think the room was... more

The hotel is centrally situated and inexpensive as we had a special weekend rate including breakfast. You can even park your car for free in their car park. We had a king bed room with spa bath which was very clean and well maintained and as we were on the top (3rd) floor we had a lovely view of the... more

Extremely dissappointed with this hotel. Poor service as soon as we checked in. Rude staff and was made to wait two hours after check in time for our room with no reason given. Room was very average with average size beds and average decor with average service. Hotel facilities very limted and again average. Restaurant looked ok but was very... more

This is one of those business and conference focused hotels typically found in medium sized tourist towns. It's clean and well run, with a very basic gymnasium, servicable guest laundry and lots of identical looking hallways. Our room was functional and predictable, with the usual twin double beds, basic cable and standard quality shampoo and soap. Staff were helpful and... more