We stopped for two nights recently on our way home from the Hawkes Bay and thoroughly enjoyed ourselves. The rooms are spacious and pristinely clean and presented. They always supply quality bathroom products. We enjoyed a fabulous dinner at their restaurant, and chose from their impressive selection of good quality wines. This is not the first time we've stayed at...
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Dear Guest (2BorNOT2B51),
Many thanks for taking the time to post feedback on TripAdvisor, it was truly pleasing to read your feedback and note that you have stayed with us a number of times in the past.
As you will appreciate we strive to offer the best of the region and it is feedback such as yours which lets us...
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We stayed there for three nights. Very happy in the old wing, a huge room, and an equally huge bathroom. Loved the beds, loved the view, loved everything. A minor omission by housekeeping was rectified promptly (there was only products for one person the first night, and only one chocolate on the turn down). We will be back!
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Dear macrowepb,
Many thanks for choosing to stay at Hilton Lake Taupo, I am pleased to read that you enjoyed your experience with us, in particular our 122 year old Heritage building and stunning, elevated lake views.
I appreciate you taking the time to post feedback and sharing this with other TripAdvisor reviewers. I hope that we will be able...
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The Hilton Taupo was a place me and my partner went for a bit of a getaway just after our wedding.
The place is stunning and very relaxing as it is tucked up a hill over looking the lake and away from all the hustle and bustle.
The service was second to none and will bend over backwards to make...
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Dear starkyz,
Many thanks for taking the time to post feedback on TripAdvisor, it is truly pleasing to read that you thoroughly enjoyed your experience with us. Firstly, may I say congratulations on your recent marriage and wish you many happy years together.
At Hilton Lake Taupo we strive to offer the best of the region and it would seem...
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Stayed with my family 2adults 2 children on the 12th and 13th of January. We stayed in an interconnecting room facing the valley. I had read previous reviews that this was an ugly view I disagree. The view is still great however the further east you go on the building then you will get closer to an industrial building. The...
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Dear yeye007,
Many thanks for you feedback, it is always pleasing to read a positive review.
I do appreciate your feedback regarding the knowledge of our front desk team member when you requested activity information. The team are usually well versed in such activities having completed many of them themselves and I do apologise that we did not ably assist...
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Our two night stay was a xmas gift along with concert tickets from our children. We were fortunate enough and very appreciative to get an early checkin. Checkin was quick from very friendly staff though my husband was not at any time during our stay offered porter service.
We had been upgraded to a junior suite which was comfortable and...
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Dear saracgisborne,
Thank you for choosing to stay at Hilton Lake Taupo and for taking the time to share your experience on TripAdvisor.
Please be assured that your feedback has been discussed with my Executive Housekeeper to ensure our standards are reviewed and further training is conducted with the team if required. With regards to coffee, we do usually supply...
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The australian Tennis Open was on and we couldnt watch it! The free internet in the foyer didnt work..
The staff are friendly and helpful.
The food excellent, the puree pe chilled soup was fabulous!
Only other thing was the big fat pillows... Not everyone has along neck! Over all 'twas alovely hotel to relax in.
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Dear Lynn,
I appreciate you for taking the time to post feedback on TripAdvisor and thank you for choosing to stay at Hilton Lake Taupo.
I am sorry to hear that you were unable to watch the Australian Tennis open at the hotel on the Sky Television sport channels which we offer.
With regards to our complimentary Lobby WiFi, this...
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Good hotel, but a bit out of town (not walking distance), which made it attractive to us as quieter and more relaxing. We had a large room, although there wasn't a lot of places to put clothes. Nice bath, with big tub, separate shower, dual sinks, heated towel rack. Ask for an upper floor with a Lake view -- view...
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Dear Elaine,
Congratulations once again on the celebration of your 25th wedding anniversary and thank you for choosing to celebrate this very special occasion with us at Hilton Lake Taupo.
I was pleased to read that you enjoyed your stay with us and found the hotel quiet and relaxing. I certainly appreciate you other feedback also and thank you for...
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My husband and I stayed at the Hilton in Taupo for a night while travelling through. It was sooooooo amazing!! Very quiet and the rooms are private and comfortable. No lack of space! We found all of the staff to be friendly and happy. Relaxing in the spa before dining at the restaurant was nice and really made our stay...
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Dear Sandra,
Many thanks for taking the time to place feedback on TripAdvisor. It is pleasing to read that you thoroughly enjoyed your time with us and found the team friendly and happy.
Our spa and pool facilities are certainly a space for one to relax and enjoy and it is nice to read that you enjoyed a dip prior...
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Our family stayed in the hotel for two nights with a 2 years old. Very enjoyable stay at the Hilton. The little one was given with some drawing papers and pens at the reception when checked in which he enjoyed playing with throughout the stay.
Only one little hiccup was the time required for us to wait for a trundler...
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Dear Julian,
Many thanks for sharing your feedback. It is wonderful to hear that you enjoyed your stay with us and that your young one enjoyed our My Little Hilton colouring and activity pack.
I do appreciate your feedback in relation to the additional bed request and are sorry that this took longer than would usually be expected to be...
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We stayed at the Hilton with our young family in two adjoining rooms (the hotel was heavily booked so we couldn't get a room big enough). We had a 1 bedroom apartment and a junior suite. The rooms were absolutely fantastic. The apartment was massive with a huge kitchen, large lounge area and large tables both indoors and outdoors on...
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Dear WoodyWoodpecker25,
I appreciate you taking the time to post feedback on TripAdvisor, it is pleasing to hear that you enjoyed your time with us.
I appreciate your feedback regarding your overall experience exceeding your expectations, however note your mention regarding front desk. I do apologise for the fact the team seemed busy and may not have been fully knowledgable...
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