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Mercure Wellington


TripAdvisor Popularity Index
#33 of 81 hotels in Wellington
TripAdvisor Traveller Rating
3.0 of 5 stars 41 Reviews
Recommend54% |
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“Excellent Value for Money” 16 Oct 2009 - welovequeenstown
“surpassed expectations” 5 Oct 2009 - kiwibear
Call now to book: 1-800-45-HOTEL from hotels.com
Get a great room at a smart price
Avg price for top Wellington hotels = £87
£55* Ibis Wellington 3.5 of 5 stars 70% recommend
*Average prices

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What's Near Mercure Wellington

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Mercure Wellington
345 The Terrace PO Box 6753
Wellington 6001
New Zealand
What's Nearby:
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Traveller Advice on Mercure Wellington

Traveller Forum
  • Ask a question or view 11 posts on Wellington from this week.
Professional Advice (1)
Title Source
“Novotel Wellington” Wcities.com
Web Comments from Travellers (1)
Title Source
“Mercure Wellington” australia.asia-hotels.com
Mercure Wellington
Hotel class 3.0 of 5
345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
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Reviews you can trust

54% Recommend
3.0 of 5 stars 41 reviews
Excellent
3
Very good
11
Average
14
Poor
6
Terrible
6
By trip type
All (41)
Business (5)
Couples (13)
Family (8)
Friends getaway (4)
Solo travel (3)
[ Date ] [ Rating ]
“Excellent Value for Money”
Save Review
5 of 5 stars
welovequeenstown
Brisbane
16 Oct 2009 | Trip type: Couples

We were in Wellington for one night and although we always usually stay at 5 star hotels, decided. location and value for money made it hard to go post this hotel. We were arriving from Australia at 1am in the morning, so thought it sensible to stay somewhere inexpensive for a few hours sleep. We booked through wotif.com and breakfast... more

Management response from
MercureWellington, General Manager

Dear valued guest Thank you very much for your very positive feedback! It is always a pleasure to receive such feedback. Thank you I will share your comments with the entire team which will serve as an encouragement to all as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I...

“surpassed expectations”
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4 of 5 stars
kiwibear
te awanga
5 Oct 2009 | Trip type: Family

We paid less than we expected to pay for a room big enough for the four of us which included breakfast and had a heated indoor pool and a gym and sauna. On arrival we were not acknowledged, the receptionist was dealing with another guest. ( Should still look up and acknowledge us though!) Then he was very helpful and... more

Management response from
MercureWellington, General Manager

Dear valued guest Thank you so much for your feedback about your experience at the Mercure Hotel. It is always a pleasure to receive positive and constructive feedback. I have also taken careful note of your comment in regards to the service provided by one of our receptionist; this has been forwarded to the Front Office Manager reminding him and...

“Good value, practical hotel”
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3 of 5 stars
NZGreenchilli
Auckland
4 Oct 2009 | Trip type: Family

Stayed here with my family for a two night stay, we found the reception staff friendly and efficient so no problems there. Room was average and in need of an update I think,having stayed recently at a Mercure hotel in Germany the standard of the room was much higher there. Beds were made and room tidied but have to say... more

Management response from
MercureWellington, General Manager

Dear Valued Guest Thank you for your very positive comments regarding your recent stay at the Mercure Wellington. It is always a pleasure to receive such feedback which will be shared with our team. Thank you again for sharing your experience, and I am looking forward to welcoming you again at the Mercure Wellington Sincerely Olivier Lacoua General Manager

“Do not expect too much out of it.”
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3 of 5 stars
dng015
Auckland
31 Aug 2009 | Trip type: Friends getaway

Me and a friend stayed there for four nights. It certainly did not make a good first impression to me. I always walk past Mercure Hotel in Auckland and I thought it's a nice place to stay so I booked the hotel online with two double beds. When we were allocated to our room and was ready to have a... more

Management response from
MercureWellington, General Manager

Dear valued guest, I very much appreciate your comments regarding your stay at the Mercure Wellington. It is always a great pleasure to receive feedback from our guests. I will share your constructive comments with the Reservation and the Front Office team. Please allow me to express my sincerest apologies in regards to the room configuration, I have asked them...

“Great hotel - would definitely recommend to others.”
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4 of 5 stars
dollarmite
Queensland
24 Aug 2009 | Trip type: Friends getaway
1/1 found this review helpful

A friend and I stayed at the Mercure Wellington for 4 nights in July 2009. We arrived early in the morning and had no trouble checking in early. The first thing that struck us was the fantastic view over the city as we entered the room (room 609). We had 2 double/queen beds and a small table. We found that... more

Management response from
MercureWellington, General Manager

Dear Valued Guest I very much appreciate your comments regarding your stay at the Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

“Avoid this poorly-managed, poorly-located place”
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1 of 5 stars
pnin2006
Atlanta
23 Jul 2009 | Trip type: Business, Solo travel

I am somewhat amused by the positive reviews this place has received. I can only asume that anyone who likes this place has previously stayed only in a Motel 6. Here are the reasons to avoid: 1. The staff is unprofessional. They seem to be mostly Asian college-age kids. They really don't know or care much about the hotel industry.... more

Management response from
MercureWellington, General Manager

Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of the hotel and the team. I would really appreciate to discuss with you further on the matters that...

“Helpful staff, good food, great views”
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5 of 5 stars
MacBeastie
Argyll, Scotland
18 Jul 2009 | Trip type: Couples

The hotel is well situated on The Terrace, a short (if slightly steep) walk from the Cuban Quarter and only slightly further from the central business district where many of the main shops are. It's about a twenty minute taxi ride from the airport too. The view from the restaraunt over the city to Mount Victoria breakfastime is close to... more

Management response from
MercureWellington, General Manager

Dear valued guest Thank you for your positive comments regarding your stay at the Mercure Wellington, It is always a pleasure to receive positive feedback; I will share your comments with our team. I have also taken careful note of your comment in regards to the bar menu; this has been forwarded to the Restaurant & Bar manager for his...

“A Pleasant Stay”
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4 of 5 stars
alhegi
Bern
19 May 2009 | Trip type: Friends getaway

We stayed at this hotel for 3 nights. We arrived in the evening at about 7pm. Check in was smooth. They already anticipated our arrival. The room was clean and neat. There are plenty of shops in the vicinity and restaurants to suit every taste. Ghuznee Street is about 10 minutes from the hotel and is a must for all... more

Management response from
MercureWellington, General Manager

Dear valued guest, I very much appreciate your comments regarding your stay at the Mercure Wellington. It is always a great pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I...

“Dirty, noisy, dark and smelly”
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1 of 5 stars
ItamDunedin
Dunedin
8 May 2009 | Trip type: Couples

When we arrrived in our room it stunk of cigarette smoke, (we are non-smokers, how we ended up in this room I will never know )the toilet was dirty the ceiling was a disgrace and the room was poorly lit. We were on the 3rd floor just below the conference room facilities.... what a B____dy noise it started at 3am... more

Management response from
MercureWellington, General Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was very disappointed to read that you experienced a poor level of service with the Front Office desk in regards to...

“Felt like Home..we did not want to leave”
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5 of 5 stars
WellingtonHellcat
Wellington
5 May 2009 | Trip type: Family

My husband went away on a business trip so I thought I would book myself and the kids into a hotel for a couple of nights to make the time go faster as well as to treat the kids and I to something different. From the first phone call the staff where wonderfully helpful and friendly. When I arrived they... more

Management response from
MercureWellington, General Manager

Dear valued guest, I very much appreciate your comments regarding your stay at the Mercure Hotel Wellington. It is always a great pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Mercure Wellington Also Known As

  • Accor Wellington
Address: 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand