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Mercure Wellington Willis Street

3.5 of 5
355 Willis Street, Wellington 6001, New Zealand
Hotel amenities
Mercure Wellington Willis Street
Ranked #38 of 50 hotels in Wellington
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427 reviews from our community

Traveller rating
    35
    121
    155
    80
    36
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Families
69
 
Couples
176
 
Solo
68
 
Business
87
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Hamilton, New Zealand
1 review
5 of 5 stars Reviewed 15 June 2013 NEW

We were given a great room that has a queen size bed and the hotel has so kindly provide another single bed for us because of my baby. We had a lovely time threre in the hotel. It is great for value in money for the room given in. We had a dine in as well, and it was okay... More

Review collected in partnership with Accorhotels.com

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Nicolas C, Manager at Mercure Wellington Willis Street, responded to this review
16 June 2013

Dear Guest Thank you for your great comment. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Our team will be very happy and proud to read your feedback. We hope to see you again. Sincerely Nic, Hotel Manager More

Wanganui, New Zealand
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 10 June 2013

Easy to reach from the airport via the shuttle or taxi without a high transport cost. Value for money tho a little dated. Clean and fresh with friendly competent staff. I liked being able to walk out into the hubbub of the city on the doorstep next morning and find a cafe to,eat at.. The hotel offers breakfast but we... More

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Nicolas C, Manager at Mercure Wellington Willis Street, responded to this review
11 June 2013

Dear Guest What a great feedback for us! We thank you for your time and we're glad you enjoyed your stay with us. Your comment describe all we want to offer to our guests: great service, great location, good value for money... We hope to see you again for your next visit in Wellington. Kind regards Nic, Hotel Manager More

Dunedin, New Zealand
1 review
3 of 5 stars Reviewed 9 June 2013

Room tidy and Bed comfortable but cold draft under door and poor water pressure in shower, Staff friendly and courteous. Lift was slow and looked like it was from Noah's Ark. Not bad value for money. Location is ok reasonable central.

Review collected in partnership with Accorhotels.com

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Nicolas C, Manager at Mercure Wellington Willis Street, responded to this review
10 June 2013

Dear Guest Thank you for your time and nice review. I am quite sure that it will help our future guests to choose Mercure Willis for its location, staff and good value for money. We hope to see you again. Kind regards Nic, Hotel Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 8 June 2013

As nice as it was to step out of the lift and into your room. The lift was a bit noisy which made getting off to sleep a little difficult, I'd rather walk a few more metres and have a quieter room and get a better night's sleep

Review collected in partnership with Accorhotels.com

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IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
9 June 2013

Dear Guest Thank you for your time sharing your feeling about your last stay with us. Do not hesitate the request a room move next time if the allocation does not suit you. Our friendly staff will do his best to give you satisfaction. Nic, Hotel Manager More

Yallourn North
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 7 June 2013

Was neat tidy and clean, staff were very good and helpful. Room was good but I was on my own and there was no where to put my bigger bag, with another person it would have been very hard, the room furniture was a bit different. The location was also a little out of the way, so older people may... More

Review collected in partnership with Accorhotels.com

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See 2 more reviews by StressFree63 for Wellington
IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
9 June 2013

Dear Guest Thank you for your nice comment. We are happy that you took time to talk about us and Mercure Willis. We will share your comment with the team. Kind regards Nic, Hotel Manager More

Wellington, New Zealand
1 review
4 of 5 stars Reviewed 5 June 2013

Our stay was as good as we expected. We found a park in the hotel parking, someone offered to help us with our bags. We'd asked for a quiet room, and got a perfect one. Only negative was that our car was moved to the overflow parking (only a couple of minutes walk, but across a very busy road) and... More

Review collected in partnership with Accorhotels.com

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IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
9 June 2013

Dear Guest We thank you for your nice review. This encourage us providing you with the best customer service. We hope to see you again. Nic, Hotel Manager More

Blenheim
1 review
2 of 5 stars Reviewed 4 June 2013

Quite surprised this is a Mercure hotel. Was needing one nights stay and the usual places I book were busy. Thought I could rely on the Mercure brand - definitely not. Shabby, dirty carpets, bedroom smelled damp but covered up by dodgy air-freshener. Obviously refurbished means putting a few new fittings in a very dated room. Bath had chips in... More

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IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
5 June 2013

Dear Guest We thank you for your time sharing your feeling about Mercure Willis. We take note of your feedbacks and re-ensure our valued guests that attention is brought to provide a high level of customer service and cleanliness. Carpets are cleaned on regular basis. Do not hesitate to contact me if you want to discuss further. Kind regards Nic,... More

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Dunedin, New Zealand
1 review
2 of 5 stars Reviewed 2 June 2013

Hotel Is looking shabby in places.Badly needs a makeover. Finishing in places was very poor. Would not stay or recommend until I am aware of improvements. Lift was very old needs replacing. Breakfast was ok.

Review collected in partnership with Accorhotels.com

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IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
3 June 2013

Dear guest Thanks for your feedback. At Mercure we try to provide a high level of customer service. We also work hard to maintain our building. We will share your feedback with our team in order to continue working. And we hope to see you again. Sincerely Nic Hotel Manager More

Auckland Central, New Zealand
1 review
4 of 5 stars Reviewed 1 June 2013

I can say it was good shelter for one night, nothing exceptional to be focused on or mentioned. Absolute average hotel. Value for money, taking into account that I got this room at special rate. The water pressure in bathroom was disappointing low

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
3 June 2013

Dear Guest Thank you for your time writing a comment on Tripadvisor. We are glad you enjoyed the great value for money of Mercure Willis. We hope to see you again. Kind regards Nic Hotel Manager More

New Plymouth, New Zealand
1 review
3 of 5 stars Reviewed 31 May 2013

Service great . Friendly and helpful staff . Rooms on 5th floor need double glazing as quite a lot of city noise . Location good for us . Good off street parking at location . Elevator made some strange noises on start and stopping ..

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IanShipman, Manager at Mercure Wellington Willis Street, responded to this review
3 June 2013

Dear Guest Thank you for your nice and precise comment. We will share it with our team. It is good to host people from the wonderful city of New Plymouth. Enjoy the rugby event coming soon ;) Kind regards Nic Hotel Manager More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Good value(11)
  • Friendly and helpful(9)
  • Very clean(7)
  • Water pressure(6)
  • Traffic noise(3)
  • FREE parking(3)
  • Cuba St(3)
  • Reception staff(3)

Additional Information about Mercure Wellington Willis Street

Address: 355 Willis Street, Wellington 6001, New Zealand
Region: New Zealand > North Island > Wellington
Amenities:
Business Centre Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #38 of 50 hotels in Wellington
Price Range: £
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Mercure Hotel Willis Street is located in the funky Cuba Quarter of Wellington. The hotel is a short walk to local attractions plus the famous cafe and boutique precinct of Cuba Street. Dish restaurant open every morning for a light and refreashing continental breakfast to start the day. ... more   less 
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Also Known As:
Mercure Wellington Willis Street Hotel
Mercure Wellington Willis Street Hotel Wellington
Accor Wellington Willis Street

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Mercure Wellington Willis Street
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