We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Dunedin

3.5 of 5
310 Princes St, Dunedin 9016, New Zealand
Hotel amenities
Mercure Hotel Dunedin
Ranked #36 of 54 hotels in Dunedin
See lowest price for your stay*
Show Prices
*from our partners
Write a Review

314 reviews from our community

Traveller rating
    42
    116
    99
    38
    19
See reviews for
Families
79
 
Couples
124
 
Solo
26
 
Business
53
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

I normally steer clear of heritage type properties as I feel there are too many compromises to be made. However, what made this stay memorable was the fantastic service from all the staff - from checkin, to storing my bike, to solving a minor problem caused by another hotel (they handed me the wrong advantageplus card - the staff helped... More

Was this review helpful? Yes
See 2 more reviews by PeteB1952 for Dunedin
Christchurch, New Zealand
1 review
3 of 5 stars Reviewed 18 May 2013

We thought this hotel was very over priced. It was very tired - fraying carpet, dowdy ambience. We had a complaint during our stay which was handly poorly by reception staff, but when the Manager was involved it was dealt with without fault.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
21 May 2013

Thank you for your comments on your stay at Mercure Dunedin, I am sorry that you found the hotel to be slightly tired looking. The building does date back to 1862 and where this may be reflected in some of the décor, the carpet in our restaurant has recently been replaced and this will soon be noticeable throughout the rest... More

Rotorua, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2013

Hotel is old but plenty of character. We took advantage of parking the car as felt it was safer than finding street parking. Staff were efficient but not very friendly. Room was perfectly acceptable but little on the small side. Probably because of the age of the building.Handy to most places.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
19 May 2013

Thank you for your comments on your recent stay at the Mercure Dunedin. I am pleased that you found our hotel to have character- it is a heritage listed building and does retain many of the original features from when it was first opened in 1862. As such the rooms come in a variety of different shapes and sizes to... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 May 2013

I stayed here in a room on the 5th floor with my 2 children. We arrived late afternoon and the check in process was quick and efficient. The room size was not bad. It had 2 double beds and the usual desk and mini fridge in it. The view from the window was of the air shaft. The bathroom was... More

Was this review helpful? Yes
MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
19 May 2013

Thank you for your review of your stay at the Mercure Dunedin. It is unfortunate that some aspects of your stay certainly appear to have been lacking. I do hope that you reported the Housekeeping and Maintenance issues in your room to Reception so that they could be addressed straight away. It would have been our pleasure to provide you... More

Christchurch NZ
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 14 May 2013

Recently spent 4 lovely nights there. The check-in was fast and efficient, in fact over the 4 days we were there, every member of Staff that we met were super friendly and helpful. The room we had, (on the top floor), which I think had just been renovated, was spotless and of a good size, and the 2 Double Beds... More

Was this review helpful? Yes
MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
16 May 2013

Thank you for your delightful review of our hotel! I am sure that our staff were thrilled to look after guests as warm as yourselves during your time here. It would be fabulous to be able to welcome you back when you next visit the grandchildren. If you do return please make sure you advise us when booking that you... More

Auckland, New Zealand
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 12 May 2013

Rather underwhelming experience with almost all staff members...check in experience disappointing in terms of no personality, and everything felt like a major effort (not naturally customer friendly). Room is clean, functional. Breakfast is a let down.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
16 May 2013

Thank you for your review of your stay at Mercure Dunedin. I am very surprised and disappointed that you found your receptionist to be unfriendly on check in and that you were not happy with the service provided in general.This is most atypical as other comments on this site will, I trust, bear testament to. It is a shame that... More

Travellers are raving about these Dunedin hotels

Hotel St Clair
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1591779?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Larnach Castle Lodge
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d257553?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Majestic Mansions Apartments at St Clair, Dunedin
5 of 5 stars
Show Prices ABS:HotelCheckRates-d2521546?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Bella Vista Dunedin
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d796248?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Lake Macquarie, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 May 2013

We originally booked this hotel for 2 nights, ended up staying for 3. Staff at check in were excellent. The hotel rooms were pretty much the same as would expect at Mercure properties, it was in a good position for getting to everything, with off site valet parking available. Close to restaurants,public transport and the i site (tourist information site).

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
16 May 2013

Thank you for your positive comments on your stay with us at Mercure Dunedin. It is wonderful to hear that our Front Office team are so hospitable, as our guests' first point of contact at the hotel I am pleased that they make such a great first impression. I am glad that you also found our proximity to the centre... More

Palmerston North, New Zealand
2 reviews
4 of 5 stars Reviewed 9 May 2013

The staff were lovely - High praise for their attitude and service. No complaints at all. The room was very small, no wardrobe even,. The bed was comfy but the sleep was disturbed by loud noises coming from the lift (right next door). Quite handy to town and casino. All in all, not too bad.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
15 May 2013

Thank you for your kind comments about our staff at the Mercure Dunedin- we do endeavour to provide our guests with a warm Southern welcome! It is also good to hear that you appreciated our central location. If you ever do return, please contact me direct at the hotel and I will ensure that you are allocated a spacious, quiet... More

Christchurch, New Zealand
1 review
1 of 5 stars Reviewed 8 May 2013

While staff were friendly and helpful, the room was a total dump, with very small and leaky bathroom. The side panels on shower/bath unit were falling off and the wash basin was cracking. The windows faced on an internal area full of scaffolding etc... Maybe we were just given the worst room because we obtained room via special discounted rate... More

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
15 May 2013

Thank you for your comments on your stay at the Mercure Dunedin. I can assure you that we do allocate substandard rooms to our guests who are staying on a special rate- the room that you stayed in sounds very disappointing and I do hope you made mention of the maintenance issues to our friendly staff so that we could... More

Scarborough, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 7 May 2013

We decided to stay in Dunedin on a trip from Queenstown to Christchuch. Worried about availability of parking but we were pleasently surprised with the central location and abundance of free after hours car parking on the street. Food in restaurant was nice and rooms were clean and simple. Very close to Dunedin brewery which has a fantastic tour. Also... More

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MercureDunedin, Hotel Manager at Mercure Hotel Dunedin, responded to this review
15 May 2013

Thank you for your review of your stay at Mercure Dunedin. It is great to hear that your time with us met your expectations in every way. I also agree that the brewery tour at Speight's is one of the best you can go on- and it is just walking distance back to us after a few pints! Thanks again,... More

Kingsgate Hotel Dunedin
Great value on a similar hotel
Dunedin, South Island
3.5 of 5 stars 125 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Dunedin
Family-friendly
Hotel St Clair
Hotel St Clair 4.5 of 5 stars 115 reviews
Romantic
Scenic Hotel Dunedin City
Scenic Hotel Dunedin City 4.0 of 5 stars 170 reviews
Luxury
Bella Vista Dunedin
Bella Vista Dunedin 4.5 of 5 stars 71 reviews
Near the beach
Tourist Court Cottages Motel
Tourist Court Cottages Motel 4.0 of 5 stars 111 reviews
Show Prices ABS:HotelCheckRates-d1591779?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d506649?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d796248?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1699858?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Dunedin hotels
Mercure Leisure Lodge Dunedin 4.0 of 5 stars 231 reviews Bluestone on George 5.0 of 5 stars 340 reviews 315 Euro Motel 4.5 of 5 stars 78 reviews Scenic Hotel Southern Cross 4.0 of 5 stars 216 reviews
Show Prices ABS:HotelCheckRates-d257559?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d655417?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d941542?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d257560?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 54 hotels in Dunedin, ranked by popularity

Been to Mercure Hotel Dunedin? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Friendly and helpful(8)
  • New Zealand(5)
  • Standard room(3)
  • Rooms are clean(3)
  • Very small(3)

Additional Information about Mercure Hotel Dunedin

Address: 310 Princes St, Dunedin 9016, New Zealand
Region: New Zealand > South Island > Dunedin
Amenities:
Business Centre Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #36 of 54 hotels in Dunedin
Price Range: £
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Heritage listed Mercure Dunedin is located in the heart of Dunedin offering easy access to Dunedin's many attractions. The Octagon, Town Hall, Forsyth Barr Stadium are in walking distance. Otago University & Peninsula are also only a short drive away. Mercure Dunedin offers 48 boutique-style rooms and 2 function rooms suitable for conferences, weddings and events. Facilities include broadband Internet access; secure offsite valet parking at NZD$ 15.00 per night and Relish Restaurant and Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, ACCOR, Orbitz, Priceline, Booking.com, Travelocity and Tingo so you can book your Mercure Hotel Dunedin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Dunedin

Owners: What's your side of the story?

If you own or manage Mercure Hotel Dunedin, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mercure Hotel Dunedin
See lowest price for your stay* (from our partners)
Show Prices