The staff was very helpful in offering several choices for a room , responding to mobility concerns. We had a very nice room with a great view; walking distance to the center of town. The staff was also very helpful in suggesting and arranging tours and restaurants. They remebered conversations from several days back and were genuinnely concerned that we... more

The view from this hotel is just gorgeous. We had the lovely snow covered mountains as a backdrop and it was amazing. The room itself is standard sizes with a pointed ceiling. It is a nice room and is very clean. The beds were very comfortable, too. The hotel even has a hotel cat, which often sits at the reception... more

Two minute walk from town; comfortable, clean and reasonably priced. We didn’t eat in the restaurant but it looked OK (although there are lovely ones in town). Ideal for young couples who don’t want to “slum it” but don’t want to break the bank either. Wireless was expensive though ($20 for 50mb which is about twenty mins on Skype) and... more

Not a bad little hotel at all, they have now changed there name to Heartland hotel so drove straight passed it coming in. Decent views. Good service and hotel staff. Got along great and even headed out on town with one of the Porters one night. The only thing I didn't like was the walk up the hill back to... more

This hotel is conveniently located to town - restaurants, bars, breakfast, and the station for activities. The staff was friendly. Internet access was easily accessible. The rooms/hotel was clean. We did not eat in the restaurant because there was never anyone there. We were just in the hotel to sleep, but would recommend it. The road could be loud at... more

We stayed here for 2 nights in October 2008 as part of a New Zealand group tour. We were allocated one of the chalets (No 205) right next to Stanley Street, the main road in/out of Queenstown from the east. So, although quite pleasant enough in itself, with a reasonable view of the lake to the south, the traffic noise... more

I stayed here for 4 nights. I was traveling alone but had plenty of space here- I had a 2 story chalet style accomodation, with a queen size bed on the first floor and the upstairs had a single bed with kitchen area. As soon as I walked in, the first floor was freezing and the upstairs was as hot... more

We stayed in an apartment at this hotel. It was excellent. The amenities were very good, the rooms very comfortable and the service great. The best part was that it was much cheaper than listed. This is because we were in Queenstown in August, not the peak season, and went to the hotel directly, rather than booking before-hand. A risk,... more

We stayed here for 7 nights and didnt want to leave! We stayed in the 3.5 star part of the hotel and were very happy. The room was much larger than most other accommodation (queen and single + minibar etc) as was the bathroom. It was very clean and seviced daily. We were at street level but still did have... more