Had a fantastic two night stay , room was great staff were brilliant especially the guys at the information desk who will give you honest advice and book a tour if you want them to. Definately would recommend it to anyone but look on the net for the Special deals BEST HOTEL BED EVER ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Steve From Brisbane more

Stayed for three nights in late June 2009 at start of Queenstown Festival. Stayed in lake view room which was just great even if balcony was a tad small but it as winter anyway. We didn't eat at the hotel so cannot comment on the food or prices. Hotel in sensational location within walking distance to everything....except ski slopes of... more

Professionalism and helpfulness of staff was extraordinary, and we enjoyed the 4 days we stayed here on a month-long journey through NZ and Australia. This was, by far, our favorite hotel.......trendy decor, clean and large rooms, plenty of amenities and a great location for all that Queenstown has to offer.......right next to the botanical gardens with a view of the... more

Stayed 4 nights with the family (2 kids). Got a great rate thru Wotif.com. The Novotel is in a great location by the lake and within a short walking distance to the shops and restaurants. The hotel entrance is clean and welcoming, check in and concierge were friendly and efficient. We booked a standard room on the ground floor with... more

This hotel is of high standard. I got a good price for this place via Wotif. Our room is on the ground floor and has easy access to everything. It was clean, no weird smells and comfy beds. The location is perfect. However, there is no parking like the motels. Overall, very good. more

I just returned from 4 nights in Queenstown and I was very happy with my choice of hotel. Check in was easy and quick. There is free use of 2 computers in the lobby, which was very convenient for me. The bookings desk was very helpful in helping me to decide what type of excursions I wanted to do -... more

we stayed 3 nights and we were looked after like royalty i cannot speak more highly of novotel lakeside queenstown the best staff , facilities , clean , comfortable , safe the best food. we will be back i would recomend this hotel to anyone thanks novotel for making part of our new zealand holiday that extra bit special more

For the money, I wasn't sure what to expect, but I was pleasantly surprised. The hotel is located at the far end of downtown Queenstown, but isn't really "far" from anything, as you can walk practically everywhere within 10 minutes. Our room was modern, the bathroom, especially -- the only thing that wasn't superb was the heater, which took a... more

The hotel is perfectly located: near the town centre and the city gardens. Rooms are nice and clean but a bit too small. The reservation system (not located in the hotel or in NZ) is poor and it takes so long to make a booking (at least 10 minustes). more