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Eungella Chalet


Dalrymple Heights, Mackay 4740 , Australia

Reviews you can trust

Rating summary
3.5 of 5 stars 2 reviews
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5 of 5 stars
mackay
1 Oct 2009 | Trip type: Family

My husband and I stayed at the eungella chalet on our honeymoon in1985 when the area was a busling little comunity of farmers and timber industry workers. They made us feel so welcome that we always wonted to go back, but sadly due to our job we just never seem to get the time untill recently when my son was looking on the internet for some were to go as a family and he found the chalet now has family cabins so we booked for the week. We were surprised to find that most of the farmers and timber workers have now gone and the whole town seem to have slowed down but we were very pleased to see the chalet is still going strong. There are different owners now but it is still a friendly casual layed back sort of place to stay, and the owner and staff were great and couldn't be more helpfull,the food was great, such a wide range to choose from and presented beautifully, My son, daughter in law and grandson, had a great time swimming in the pool, playing tennis and going for walks in the... more

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1 of 5 stars
Australia
6 Jul 2009 | Trip type: Family
1
person found this review helpful

My family and I had been to Eungella Chalet years ago and were excited to return to this beautiful area. Unfortunately, ownership had changed since we last stayed in Eungella Chalet and we had a very uncomfortable experience there this time. To begin with, service is spectactularly bad. Staff are unhelfpful and unfriendly, to the extent that the chef criticised my husband and 12 year old son for the amount of firewood they collected for the fireplace for our 4 day stay in the cabins and littered his cocky criticism with swearing. When he thought my husband was going to complain to the manager, he eventually apologised. My husband went to reception about something else and, while he was waiting, he was listening to the staff complain about how the customers were complaining about the food in the restaurant!
The cabin was absolutely filthy and run down. The curtains were threadbare and mouldy and literally fell off the rails when we closed them at night. The kitchen had a disgusting...
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Eungella Chalet Address

Dalrymple Heights, Mackay 4740 , Australia