I booked a large group booking here months ago. We had several families staying and booked rooms of various bedding configurations to accomodate. I have made several phone calls in the meantime to ensure we had exactly what we needed and was told about a week before our booking that they given one of our larger rooms to another long term booking (apparently they have preference even though we had booked first), therefore we had 2 queen beds instead on 1 queen an 2 singles. This was the first inconvenience, meaning 2 people had to share a bed that really did not want to. As our guests were arriving separately I advised the receptionist very specifically which names were for which rooms as I was concerned guests arriving earlier may take the wrong rooms leaving a larger family without enough beds. Sure enough, they stuffed up and gave the wrong room to someone else (claimed they never got the message) so my 86yo grandmother was left sharing a queen bed with someone she didn't know and... more