My family (my husband, myself and 2 children together with my 2 parents) recently stayed in a 3 bedroom apartment. I found the apartment to be very clean. Having the use of a laundry and dryer in the apartment was an important factor in choosing this accommodation due to two children (5 & 6 years old) and the fact that... more

My 2 daughters and I stayed here recently, for 2 nights in a 2 bedroom apartment and we were quite dissappointed with the establishment. To start with, on arrival they had mixed up our booking and the front reception staff were not very welcoming. While the apartments were very clean, and cleaned every day, they lacked some basic comforts. The... more

Terrible and surly customer service. Wouldn’t let family member check in because they didn’t make booking. Requested to stay another night, because family was very tired from long drive. Was charged excessive rate, then woken 20 minutes late by loud door buzzer. Several other Faulty Towers moments! Excessive and petty extra charges. Late check out ($50 per 20 minutes), to... more

This hotel is on the outskirts of Ballarat. It is clean enough but could do with some renovation to bring the rooms up to a good standard. Ok for overnight but no more. The restaurant was closed both days of our stay which was annoying as it meant driving to eat each evening. more