From when we checked in to when we checked out everything was so complicated. Nothing was easy and smooth. The Fraser Island tours was even more shocking. The staff was rude, they over crowed the cars, took hours to explain even the most simple things. The organization just did NOT exist. Furthemore, we met a couple of French girls. They... more

don't be tricked into believing the notice boards claiming that there are any helpful staff about. This was, at least, certainly not the case when we were there. To be honest we think this may have to do with the fact that we are both over 30. We had an ensuite room and paid 74 dollars per night which doesnt... more

I have stayed in some really bad places while travelling, but Koala just takes the biscuit on being an all round DUMP! At least some of the really bad places made up for it with having nice staff, so you'd grant them a few brownie points, but there is nothing worse than staying in a kip where even the front... more

I found all Koala resorts to be quite disappointing. I booked from Sydney and soon after I booked I got talking to people and almost never went as I heard no good reviews!! I was given vouchers/discounts for partner hostels and found these to be pretty bad, usually 20 bed dorms...only made this mistake once! I went to Hervey Bay,... more

When we originally checked in the lady on reception was very friendly. We booked into a motel room (their best apparently) and were greeted with dirty sheets, grotty towels and the biggest cockroach we have ever seen! We had booked a Fraser Island 4x4 tour with them, where they put you into groups. We were put into a group with... more

We had one night here on our way to Sydney, it was clena comfortable and quiet, the only problem was we arrived here just to break up the journey, we were out of whale watching season and it seemed to be monsoon season also. We got absolutely drenched for all 36 hrs we were there. Needless to say we found... more

Stayed at Koala's Beach Resort for five nights and it was probably one of the best hostels we stayed in while in Australia. The staff (particulary the management) were really friendly and helpful. The rooms were clean and spacious. The communal kitchen was was big and had everything we needed in it. I would also recommend a night at the... more