After arriving at Auckland airport, we tried to find the promised shuttle bus that was supposed to be included in the booking. Gave up and caught a taxi to this place instead. First rip off after arriving in NZ - the cab driver charged me $50 for a 10 minute trip. This place is not really a hotel at all,... more

This is by a long long way the worst hotel I have ever stayed at - anywhere! The reception staff were surly and unhelpful,, the carpets stained, and the room in shocking condition. In-room carpets and furniture were sticky with dirt, the bathroom was grubby, and a wall light was dangling from its flex, in a dangerous condition. The 'mini-bar'... more

First, this hotel is no longer affiliated with Best Western, the signage has been removed ... that should have sent warning signals. So why did we stay here? From previous trips we knew that Auckland downtown was a good 40min from the airport so we thought staying closer to the airport for our 5am flight would be better off -... more

I was only staying 1 night and leaving 5.am to meet an early flight.I found my room to be very clean and more than adequate for my needs. I would recommend it and stay again. more

This hotel - should not even be called a hotel. It was appalling and I wish I had read the review before going. Please take my advice - pay a little extra, and stay in a decent, safe place! I cant stress this enough. We arrived in Auckland after a 8 hour drive. When we arrived at the front desk... more

I can't warn you enough about this place. The rooms were worn down and very unattractive. There was a big tear in our curtains, and in my Mom's room there was a tile missing in the ceiling, causing a big draft. Service was shocking. Our maid left us a nasty note about keeping our room clean! (we did some laundry... more

We stayed just the one night & found the value for money spent was very reasonable. We've just travelled through UK & Europe & this place must have been a 10th of the cost for a similar standard. Transport to & from the airport was also free. In England we were paying more than 3 times the cost of this... more

We select this hotel as we had good experience in other Best Western inns during our weeks tour of New Zealand. Though the advertised room rate was $80, we were charged $120 on account of this being a 3 bed room and a double was not available. The room was cold, and dingy, with badly stained and warn carpets, and... more

We stayed there for 1 night since our flight was leaving the next day. They advertised laundry facilities but the dryer didn't work and it took 5 hours to dry our clothes. Reception did not help us at all with the dryer situation. The room was very very stinky. The shower nozzle barely worked (it must have been built in... more