i had a ground floor room which opened onto a deck by the river. it was very nice scenenry to watch the tidal river chanf=ge levels and to relax at night. or you can get a room on second floor with a balcony- ask for the river side of the hotel.
the room was large, comfortable and modern.
noise from...
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We had room 85 - self contained with dishwasher, 2 hot plates, microwave and a guest laundry 5m from the room.
There is a supermarket directly across the river and 5 minutes walk, meaning if you are after the ability to be in town, and want to cook rather than be forced to at out - then this place is...
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Dear Antoniosk, Thank you for taking time the to post your review of the hotel on Tripadvisor, I appreciate you feedback.
I was delighted to read that you enjoyed your stay with us and you enjoyed the comforts of your room and facilities here. I agree our location is great for our guests, close enough to wander into town and...
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A great location - very central with friendly staff. However, the major drawback for us was the noise. Our room was nextdoor to the housekeeping area and we were woken each morning with the housekeepers talking. The walls really were paper thin so we could hear everything they were saying. We also had issues with the shower as the temperature...
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Dear Nicola
Thank you for posting your feedback in regards to your experiences whilst staying with us. I was sorry to hear of the shower fluctuating and can confirm this is now fixed. Problems like this we will rectify as soon as we aware of them so thank you for bringing this to our attention.
I was pleased to hear...
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Very friendly staff. Very helpful with all queries. Staff went out of their way to help. Restaurant excellent. Location A+++. Very comfortable. Have stayed there twice now and would definitely return. Definitely get river view. Well worth it despite the bad weather we had.
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Hello Jenny, thank you for taking the time to tell your fellow travellers about your stays with us. We are pleased you have enjoyed each stay and plan on one day returning. I will certainly pass your feedback on to all our team, and look forward to welcoming you back some day soon. Hopefully when the sun is shining.
Kind...
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Convenient location combined with nice rooms (small terrace in a riverside room on the second floor) and very helpful staff. Best breakfast spread of my NZ trip. Special touch of 4 course Christmas dinner menu from which guests could order a la carte for room service.
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Dear Phyllis, thank you for taking the time to provide your feedback regarding our Hotel and your stay. I was pleased to read you enjoyed your stay and meals and you were well looked after. We look forward to welcoming you back one day.
Kind regards and Happy New Year
Garry Munro
General Manager
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I stayed one night at this hotel and found the staff went out of there way to help in whatever way they could. Although I didn't have a river view, I had the swimming pool next to my room, and enjoyed the ease with which I could slip in and out of my room to the pool. The rooms were...
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very convenient location in the centre of town, probably a 5/10 minute walk to just about every bar in the city centre. Take a room with a river view as its very tranquil and you can actually paddle if you wish as there is no fence between your patio and the river front. Other side of the hotel is facing...
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The service and rooms were poor we departed not long after checking in.No secure lock on door and the noise from other guests were extremely loud.
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Thank you for your feedback. It is with regret that I read your comments and I have now fully investigated the circumstances that surrounded your arrival.
Firstly, I do apologise for our lack of speed in responding to your requests on arrival, including the noise from other guests. Unfortunately at the expense of your comfort you exposed an area of...
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While traveling down the West side of the South Island, we luckily happened on Nelson after ferrying over from the North Island. Our NZ information hostess booked us a room at the Trailways, and couldn't have been more correct. Our room faced the river, a tide-spontaneous spectical that we enjoyed watching through its various ebbs and flows. The hotel is...
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We enjoyed the peaceful riverside room as it was pleasant just watching the river roll by. Our room was clean, modern and comfortable. Staff were great. Good location as we could just walk to town and leave the car.
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