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All 31 Airlie Beach accommodations »

Grand Mercure Azure Sea

4.5 of 5
8 Raintree Place, Airlie Beach 4802, Australia
Hotel amenities
3.5 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    26
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Date Rating
Posted by an Accorhotels.com traveller
MacKay
1 review
2 helpful votes
1 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Great property but the lack of responsible management ruined the the overall experience. The rubbish had not been cleared for some time and the stench of rotting garbage pervaded the entire lobby / lift well area Management also failed to control a bunch of over exuberant guests whose drunken noisy behaviour invaded everyone else's right to a peaceful time Would... More

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CourtWalker
Reviewer
3 reviews
4 of 5 stars Reviewed 23 January 2012

I loved it here. Great views from the rooms, they were spacious well equipped apartments with modern finishings. Only a 5 min walk to the town centre. Azure sea is a great place to stay for a couple or group! More

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Posted by an Accorhotels.com traveller
Townsville
2 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

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Posted by an Accorhotels.com traveller
Brisbane, Australia
1 review
1 helpful vote
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

We were very Happy with the complex, position and the rooms. We would stay there again. The view and outdoor verandah were very impressive and the pool was excellent. When we booked though we didn't realise it was self contained so that part needs to be advertised more; we didn't have a problem with that but would have liked to... More

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Louisthe12
Brisbane
Contributor
16 reviews
5 helpful votes
4 of 5 stars Reviewed 11 December 2011

The apartments are nicely set up. It has a lovely pool to use. Like other hotels that are located up the hill, where you have the benefit of it being quieter and having a nice view, there is a little bit of a climb if you're on foot. It's still pretty easy enough to walk up from the main street... More

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hatty777
Wellington, New Zealand
Reviewer
4 reviews
15 helpful votes
1 of 5 stars Reviewed 23 November 2011
15
people found this review helpful

We've just discovered we were staying at this place at the same time as the last couple of complaints and can verify what happened. We were somewhere under the left side of the penthouse and the noise from the group of young men was unbelieveable. We were also in reception next morning when some people were complaining to the manager... More

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Lou Searle, Manager at Grand Mercure Azure Sea, responded to this review
24 November 2011

Once again we will state that if the noise was so bad we would have heard it. At no time did anyone on the first night in question call down to alert us. If indeed it was as bad as these reviews are saying we would not of hesitated in getting the police to break it up. Yes Airlie Beach... More

Zzzzpop
Canberra
Contributor
19 reviews
22 helpful votes
2 of 5 stars Reviewed 1 November 2011
20
people found this review helpful

There were four of us staying in the penthouse, some of the 80 people staying in Airlie a week for a wedding and while some people had problems with party noise at their hotels, the management shut them down for the sake of the other guests; this does not happen at Azure Sea. Two large groups of yobbos males moved... More

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Lou Searle, Manager at Grand Mercure Azure Sea, responded to this review
21 November 2011

This review contains so many lies that to respond to each one would be pointless. These guests wanted a refund so they could rent a house like their friends did after checking in. When told that we don't refund for "changing their minds" they promised they would go on every website they could find to write bad reviews. We do... More

KruzEngel
Canberra
Senior Reviewer
9 reviews
20 helpful votes
2 of 5 stars Reviewed 1 November 2011
19
people found this review helpful

Rented the penthouse for a week but had no sleep for first three nights after both apartments either side of us taken over by yobbos and bogans who partied till four in the morning every night of the weekend. Complaints to management went nowhere and there's no refund. Manager said it happens every weekend??? If you're over thirty and looking... More

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Lou Searle, Manager at Grand Mercure Azure Sea, responded to this review
21 November 2011

This review has come from the same guests as the above review. The same response applies. The alleged rowdy guests only stayed for 2 nights not the 3 as per stated in this review. More

corenne j
Mackay, Australia
Reviewer
3 reviews
3 of 5 stars Reviewed 22 October 2011

stayed in the 2brm with study penthouse in october. Nice open plan, huge kitchen it was big enough to live in. Balcony was huge and the cokatoos came in of an evening which was fun. Only 1 tv though so the kids couldnt disapear and chill out but it was a family weekend so didnt bother us. Only real gripe... More

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Lou Searle, General Manager at Grand Mercure Azure Sea, responded to this review
28 October 2011

Thank you for taking time out to give us feedback. We completely agree with you as to the standard of toiletries in our apartments and have sourced a fabulous new Australian designer range which is due to be delivered beginning of November. It is all natural and Australian Made and is stylish and will enhance our bathrooms immensely. As all... More

Kelly W
Townsville, Australia
Reviewer
3 reviews
23 helpful votes
3 of 5 stars Reviewed 2 October 2011
22
people found this review helpful

Took my husband away for his birthday, drove 3 hrs from Townsville to Airlie to celebrate and relax only to wake up with blood smeared on our pillows and sheets and filthy little creatures crawling around in the bed. We had bites on our bites and felt absolutely dirty and disgusting. We waited until 8am when reception opened to tell... More

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Lou Searle, General Manager at Grand Mercure Azure Sea, responded to this review
28 October 2011

Thank you for your feedback. Since this guest stayed there has been a Management change ( way back in January 2011) At no time during our tenure here have we had an outbreak of these tenacious pests. As it is a problem world wide brought into properties by fellow travelers, we are vigilant in detecting their presence and touch wood... More

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