For $280 a night, I booked a king size room with a "beautiful" view & $35 extra for champagne & chocolates on arrival to celebrate my boyfriend's birthday. I made the reservation with Rose herself 3 weeks prior & was very impressed by her charm on the telephone. We arrived at the hotel to find no one at reception &... more

don't know how this can be a 5 star rooms nicely decorated but very small you have a choice of getting a headache from the noisy air con or freezing inhouse movies old and only play at 6 or 9pm you have a choice of 4 and the only one we had not seen did not come up no restaurant... more

I stayed at this delightful hotel for two nights with my wife and baby son. Our friends and their three children also stayed. We had booked a queen room and were upgraded to a king. The staff were attentive and helpful, the renovated rooms were spotless and quiet and the complimentary buffet breakfast was one of the best that I... more

This is the worst hotel in the world, unclean and un hygienic with a dreadful owner who is rude and unhelpful.My girlfriend and I booked this hotel as it was to be our first stop off when landing in Oz from England. We arrived at 13.30 straight off the plane to be told we couldn’t check in till 15.00 as... more

Had a very enjoyable stay and the hosts were very abliging. The room was very comfortable and well set out. The breakfast was great Will definately return more

We booked a room through the internet for New Year's Eve. We'd narrowed our accomodation down to 2 places. One was for $100, whilst Palais Royale was $150. We went for the latter because it had a bar, restaurant and mini bars in the rooms. When we got there we were told that the restaurant hadn't been open since 2004... more

There are not a lot of accommodation to choose from in Katoomba. Therefore we ended up pay $198 AUD per night at this hotel. The rooms are clean and large but very plain. There is a breakfast included which is quite substantial. Your best bet is to do some research in advance and find a nice bed and breakfast. more

I was unhappy with the quality of the service here and I was promised things that weren't delivered so I went to complain and asked for a refund so I could stay some where else. My reply to this was abuse and personal attacks from the owner, her name is Rose. She said I didn't love my girl firend and... more

Only stayed at the place for one night. The hotel room was nice and clean nicely furnished and complex restored well. The Spa was not working on arrival which was disappointing. Nice breakfast and the reception ladies were really nice. more