I have nothing good to say about this place - worst hotel I have ever stayed in. The staff could not speak English and did not even know the name of the nearby town. When we arrived to check in they sent us to a room which was still being cleaned and when we went back down to tell them... more

Oh what a dump. We stayed here in March and it was just awful. We only lasted a night and demanded a discount. It was just horrific. The staff don't speak a word of English. the rooms were not maintained -- ours had no sheets. Sorry, it had 1 sheet and then a bedspread. Strange. And the mini bar food... more

And my brother in law is a pig. The Fairmont used to be a beautiful resort. Unfortunately, we booked in based on our delightful experience 5 years ago. Well, a lot can happen in 5 years and this place has gone from palace to pigsty. I swear the sheets on the bed hadn't been changed from the previous guests and... more

I paid over $500 per night for my accomodation here, and I have to say that I've had much better experiences staying in budget youth hostels in my younger days. The state of the whole hotel was appalling - it is in a state of disrepair with mould on the ceilings and walls throughout the hotel; stains are clearly visible... more

We just had 2 nights in the Fairmont Leura. It is a scandal that this hotel can be allowed to operate. The night we were there a Sydney TV station ran a segment about this hotel - and just how bad it was. This was not sensational journalism - but a true account of what most "guests" would experience. The... more

Everything you hear about this place is true. On our stay there were dirty towels and sheets piled up in the hallways. The sheets on our bed had stains that appeared to be blood. The staff (if you can find them) can barely speak a word of English (and are abrupt and rude). The pool stank of chemicals to the... more

This place was disgusting! We had paid around $400 a night for 4 nights here, and could not believe it was able to tout itself as 4 star. It would have been lucky to be 2 stars. The pool was out of order because the water was disgusting, you couldn't even walk past the pool plant room because the smell... more

NIGHTMARE. Booked for the weekend but checked out less than 12hrs after arrival.Our view rusty shipping containers outside the window, bugs in bathroom sink, dirty towels/bed linen not just in room but in hallways. EXTREMELY rude receptionist both face to face and hung up on our calls. Had no choice but to clear our own table at breakfast and collect... more

We stayed for the Easter weekend in what can only be described as the Fawlty Towers of the Blue Mountains. Clealry, since being taken over by York from the Peppers group, this place is falling apart. We had no soap in our room on check in - and no answer on the phone to fix it- no matter who we... more