We had no idea of the state when we booked and prepaid to stay here. It is a no mans land. The bartender is fantastic, the lovely lady in the morning that was there for breakfast was so please to see a human that she was incredibly insightful and helpful. There are apparently only 12 staff members and there are... more

far and away the worst experience i have ever had, would be funny if it wasnt my money. reception cant speak english, tried to order room service,, on third attempt the non english speaking waiter brought mer a packet of uncooked pasta and a jug of warm water... what the? it was so pathetic that my wife and i looked... more

Food Terrible if you were lucky to stay on a night they decided to open the restaurant Room service crockery left outside door for 3 days along with piles of dirty linen Virtually no staff, the ones present were in dirty uniforms and had no training. Had to drive to the next town to have a meal on a night... more

This once beautiful hotel has been poorly maintained and is deteriorating rapidly. The lifts had old garbage in bags inside, our room had a broken lock, no bedspread - just a sheet and blanket (strange) and was just two single beds pushed together, the wireless internet that costs you $50 was not available in the rooms, the room service is... more

The worst experience i have ever had. when We turned up at night the outside lights to guide us into the car park were not even on. Not a sole to greet us or take our bags. We found out that even though i had been told on booking the room that there was a high end restaurant that it... more

This hotel was dirty. The food was awful, the staff appeared poorly trained, the middle managers were strained and unhappy, the leisure facilities were worn out and filthy. This is the worst hotel I have ever stayed in. The Blue Mountain area is beautiful,do not destroy your trip by staying at this place. more

We had been to the Fairmont when it was fantastic. This time the room was never cleaned, mini bar food was up to a year out of date, staff could not understand english except for the couple of Australians still working there, the once beautiful pool and grounds looked like they hadn't been cleaned in years, no room service until... more

When you can find them staff speak or understand English with difficulty. Dirty linen and bathrooms. Dusty, dirty, a/c not working. Dreadful experience. No wonder Lillianfels was booked out! more

We went to York Fairmont believing it might still be like it was under Peppers. How wrong we were. Hotel was FREEZING - obviously did not want to spend any money on the heating being turned on. We had to sleep under 3 blankets, shivering. Stains all over the bedclothes and cushions. Pool area was a disgrace, looked like a... more