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HSM Reina del Mar

3.0 of 5
C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Hotel amenities
HSM Reina del Mar
Ranked #11 of 50 hotels in El Arenal
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100 reviews from our community

Traveller rating
    5
    37
    31
    17
    10
See reviews for
Families
11
 
Couples
41
 
Solo
3
 
Business
1
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 9 May 2013

Arrived last Thursday at 11.30am. Our room was available immediately and was spotlessly clean. I was travelling with my husband and 15 year old daughter - all sharing one room, and my sister-in-law and hubbie. The room was somewhat cramped for the 3 of us but we were only staying 3 nights so that wasn't really a problem. There was... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
13 May 2013

Dear Guest, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you enjoyed our service. We forwarded your suggestions, in particular about the food, to the person in charge. Hope to see you again in Hotels Saint Michel. With kind regards, HSM Customer Service More

Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 24 April 2013

The hotel is well maintained and fresh. Our room was very clean with regular cleaning. However, thin walls meant we could hear snoring from next door room and that would be annoying if you had noisy neighbours. Booked full board with wine/water which meant drinks at meal times. We are not fussy eaters and always think you get what you... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
26 April 2013

Dear guest, Thank you for your nice comments. We are glad to know that our staff has treat you so well and that you liked our good location. We apologize, if the quality of the food was not what you have expected. We will inform the person who is in charge about it. We would be happy to welcome you... More

MK
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 October 2012

LOCATION: Close to Palma airport (10 mins bus). Very close to the beach (5 min walk)and one of the marina's. Slight uphill walk to the hotel from beach. Supermarket, pharmacy, bank, coffee shops very close to hotel. Its in the middle of the residential area and you get the 'locals' vibe. Far enough from bars to escape the noise at... More

Was this review helpful? Yes 2
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review
16 November 2012

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Leicester
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 September 2012

We arrived at Reina Del Mar at 10.30pm after an easy taxi ride from the airport (cost 23 euros) and arrived to a lively disco in the bar which was fantastic! First impression of the hotel and lobby were fantastic, far better than expected! The rooms are extremely clean and cleaned everyday if you wanted it. Plenty room for just... More

Was this review helpful? Yes 4
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review
16 November 2012

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Riga, Latvia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 September 2012

I have chosen HMS Reina del Mar hotel after careful consideration of few other options and I must say that this decision was right. Me and my 9 years old twin daughters had 14 days vacation and we enjoyed every single minute of it. Everybody in the hotel: receptionists, roommaids, waiters, barmen, etc were nice and friendly and ready to... More

Was this review helpful? Yes 5
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review
16 November 2012

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Saint-Denis, France
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 September 2012

we spend one week with a small baby aged 9 months and we can say it is a real good hotel and confortable:clean,staff very friendly and available smilling,food enough and different style( buffet) rooms are clean everyday,swimming pool is also good (clean and enough big). quiet not noisy. client are from different countries and all ages wich it makes good... More

Was this review helpful? Yes 3
4409, Leiter Gästebetreuung at HSM Reina del Mar, responded to this review
16 November 2012

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Middlesbrough, United Kingdom
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 16 August 2012

i chose this hotel after reading different reviews but decided to book it after travel republic recommended it. my wife and i arrived at the hotel 20 minutes past midnight to be met at reception by a gentleman. after checking in i expected just to go to our room but we were shown to the dining room where there was... More

Was this review helpful? Yes 8
4409, Customer Service at HSM Reina del Mar, responded to this review
20 August 2012

Dear guests, Thank you for your nice comments. We are glad to know that our Staff has treat you so well and that you liked our good services. We hope to see you again in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Birmingham, United Kingdom
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 31 July 2012

Went there with my girlfriend at the end of July. On arrival (took bus 21 for 2.50 each, 20 mins, hotel is about 300m from terminus) were told there was some problem with our room. Were offered different hotel for the night all inclusive and our stay upgraded to full board plus wine and water thrown in. Very nice gesture.... More

Was this review helpful? Yes 7
4409, Customer Service at HSM Reina del Mar, responded to this review
3 August 2012

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service and our food. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Bergen, Norway
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 29 July 2012

We stay in Reina del mar in july,and we like it very well.The room was very ok with a big balcony,and we have a room in 9 floor with wiew over the sea.The room was very clean with big mirrordoors.The food was very good and there was plenty of fruits and different bread and cake.The staff was very effective and... More

Was this review helpful? Yes 3
4409, Customer Service at HSM Reina del Mar, responded to this review
1 August 2012

Dear Guests, thank you for your nice comments and for share your expierences with us. We are glad to know that you liked so much our hotel and specially our good location. We hope to see you again in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Stevenston, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 27 July 2012

My partner and myself booked this hotel last minute. We flew via stanstead which we do quite often only an hours flight from glasgow and works out cheaper. When we arrived in mallorca my son had already booked the transfers which he didn't realise that we could have got the local bus instead would have been cheaper and quicker. Was... More

Was this review helpful? Yes 2
4409, Customer Service at HSM Reina del Mar, responded to this review
30 July 2012

Dear Guests, We are glad to know that you liked our staff and our good service. However, we are really sorry that our hotel was not liked you have expected. Your opinion about the food and entertainment is very valuable for us, we will try to improve. Thank you. With kind regards, HSM Customer Service More

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Hotel Summarization (Beta)

What travellers say

  • Very clean(5)
  • Half board(5)
  • Very small(4)

Additional Information about HSM Reina del Mar

Address: C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar/Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #11 of 50 hotels in El Arenal
Price Range: £
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar Majorca/El Arenal

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HSM Reina del Mar
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