i must say this is the worst hotel i have ever stayed in,when we arrived we were give room 638 which overlooked the bin area at the back.we never got ant sun,we suffered a few days,and was moved after i was robbed of 400euros on the friday which was my 4th day. the person who stole the money must have... More

Arenal is a lovely resort, fantastic beaches with beautiful view across bay, and gorgeous sunshine .... however, the Brits were very much in the minority. Arenal belongs to the Germans, who seem to be a natural loud race ... then add sunshine and alcohol !!!! All restaurant/bar staff in the resort expected you to be German, and we were on... More

I stayed in room 325 third floor with my little baby and my husband on a full board basis (never anymore).We booked for one double-room and they gave us a small room with 3 camp beds. We couldn't move, not open balcony door, not open the wardrobe because of the bed position , the sat tv with 5 useless channels... More

I stayed in room221 far too small could not open balcony door because of bed could nor open wardrobe because of bed light was so dim could not read tv and phone did not work I reported them daily to a very rude ignorant lady ........ Toilet v badly stained ...... Food APPALLING !!!!! Only had breakfast could not stomach... More

Rather clean, but too crowded and too many drunk Russians. In general, Arenal is not the best place at Mallorca, especially in a "hot season". Better to choose hotel in other place than Arenal for better value of money and with better conditions at the East side of the island

Just returned from a 1 week break to this hotel, and for the money paid, it was OK. Just! On arrival, I found a dirty towel on the bathroom floor and a used shampoo sachet in the sink. The balcony looked onto the back of the hotel (bins, staff entrance, rubbish strewn all over the ground, etc) and I asked... More

I have been lucky enough to travel lots and for last minute deal out of UK at 650 pounds was expecting if not the advertised 4 star at least a livable 3 star. Travelled alone for this trip and as such got treated like I had leprosy, the 'room ' seriously must have just given the brooms a vacation because... More

I travelled to Majorca alone and usually stay on the east coast, but due to the late booking and time of year I found the Reina available. A short 4 night stay. The hotel caters for school groups. I had a basic single room on the top floor, surrounded by rooms full of said school children, ages 12-18? Late night... More

We stayed at this hotel with my mother in August 2011. The hotel itself is actually very decent. Good value for money. But the manager at the reseption is not nice. Don't even lose your time to negotiate smth with her - you will only waist your energy. Reception assistants and the staff at the restaurant are very helpful Food... More