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Hotel HSM Reina Isabel

2.0 of 5
Avenida Europa 3, 07600 El Arenal, Majorca, Spain
Hotel amenities
Hotel HSM Reina Isabel
Ranked #40 of 50 hotels in El Arenal
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82 reviews from our community

    Trip type
Traveller rating
    6
    10
    24
    19
    23
Date Rating
Camberley
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 November 2012

I have not been back to this hotel since I last visited with my family in 1971 when I was 11 years old! However, apart from the wonderful time that we had as children in this hotel, our stay was made especially welcome by all of the staff. There was one lady in particular, probably in her 50's, who was... More

Was this review helpful? Yes
4409, Leiter Öffentlichkeitsarbeit at Hotel HSM Reina Isabel, responded to this review
10 December 2012

Dear Guests, Thank you for your comments. We will inform our quality department about your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. With kind regards, HSM Customer Service More

londoner in wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 October 2012

i must say this is the worst hotel i have ever stayed in,when we arrived we were give room 638 which overlooked the bin area at the back.we never got ant sun,we suffered a few days,and was moved after i was robbed of 400euros on the friday which was my 4th day. the person who stole the money must have... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review
14 November 2012

Dear guest, Thank you for your comments. We apologize for what happened in your room. We dispose for your security a SAFE, where you can keep all your things of value, and that we always recomend, as all the hotels in the world. We have sued and reported those incidents to the police, because there where more incidents around the... More

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Morecambe, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 23 September 2012

Arenal is a lovely resort, fantastic beaches with beautiful view across bay, and gorgeous sunshine .... however, the Brits were very much in the minority. Arenal belongs to the Germans, who seem to be a natural loud race ... then add sunshine and alcohol !!!! All restaurant/bar staff in the resort expected you to be German, and we were on... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review
14 November 2012

Dear Guests, Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We will inform our quality department about all your suggestions. With kind regards, HSM Customer Service More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 September 2012 via mobile

I stayed in room 325 third floor with my little baby and my husband on a full board basis (never anymore).We booked for one double-room and they gave us a small room with 3 camp beds. We couldn't move, not open balcony door, not open the wardrobe because of the bed position , the sat tv with 5 useless channels... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review
14 November 2012

Dear Customer, Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize that our stuff where unpolite to you. We forwarded your comment to the responsible person at customer service. Kind regards HSM Customer Service More

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 September 2012

I stayed in room221 far too small could not open balcony door because of bed could nor open wardrobe because of bed light was so dim could not read tv and phone did not work I reported them daily to a very rude ignorant lady ........ Toilet v badly stained ...... Food APPALLING !!!!! Only had breakfast could not stomach... More

Was this review helpful? Yes 1
4409, Public Relations Manager at Hotel HSM Reina Isabel, responded to this review
18 September 2012

Dear Customer, Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize that our stuff where rude.We will inform our quality department about all your suggestions. With kind regards, HSM Customer Service More

Kiev, Ukraine
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 7 September 2012

Rather clean, but too crowded and too many drunk Russians. In general, Arenal is not the best place at Mallorca, especially in a "hot season". Better to choose hotel in other place than Arenal for better value of money and with better conditions at the East side of the island

Was this review helpful? Yes 1
4409, Public Relations Manager at Hotel HSM Reina Isabel, responded to this review
11 September 2012

Dear Guests, Thank you for you comments. We are really sorry that our hotel was not liked you have expected. With kind regards, HSM Customer Service More

Mauchline, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 August 2012

Just returned from a 1 week break to this hotel, and for the money paid, it was OK. Just! On arrival, I found a dirty towel on the bathroom floor and a used shampoo sachet in the sink. The balcony looked onto the back of the hotel (bins, staff entrance, rubbish strewn all over the ground, etc) and I asked... More

Was this review helpful? Yes 1
4409, Customer Service at Hotel HSM Reina Isabel, responded to this review
21 August 2012

Dear Guest, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good location. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

Castlederg
1 review
1 of 5 stars Reviewed 31 July 2012

I have been lucky enough to travel lots and for last minute deal out of UK at 650 pounds was expecting if not the advertised 4 star at least a livable 3 star. Travelled alone for this trip and as such got treated like I had leprosy, the 'room ' seriously must have just given the brooms a vacation because... More

Was this review helpful? Yes
4409, Customer Service at Hotel HSM Reina Isabel, responded to this review
10 August 2012

Dear Guest, Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We regret your dissatisfaction but the hotel has 2 stars instead of four as you thought. With kind regards, HSM Customer Service More

scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 17 July 2012

I travelled to Majorca alone and usually stay on the east coast, but due to the late booking and time of year I found the Reina available. A short 4 night stay. The hotel caters for school groups. I had a basic single room on the top floor, surrounded by rooms full of said school children, ages 12-18? Late night... More

Was this review helpful? Yes 2
4409, Customer Service at Hotel HSM Reina Isabel, responded to this review
20 July 2012

Dear Guest, Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We will inform our quality department about all your suggestions. With kind regards, HSM Customer Service More

St. Petersburg, Russia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 14 October 2011

We stayed at this hotel with my mother in August 2011. The hotel itself is actually very decent. Good value for money. But the manager at the reseption is not nice. Don't even lose your time to negotiate smth with her - you will only waist your energy. Reception assistants and the staff at the restaurant are very helpful Food... More

Was this review helpful? Yes 2
 
 
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Additional Information about Hotel HSM Reina Isabel

Also Known As:
Reina Isabel Hotel
Reina Isabel El Arenal
Reina Isabel Hotel El Arenal
Hotel HSM Reina Isabel Majorca/El Arenal
Address: Avenida Europa 3, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar/Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #40 of 50 hotels in El Arenal
Price Range: £
Hotel Class:2 star (2*)
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Hotel HSM Reina Isabel
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