went on trip with my daughters and their husbands last year based on the 5 star rating on this site! what a huge disappointment, we stayed in the "newly renovated" main structure. the rooms had white leather like furniture that was very dirty, the general state of the room was poor, marked walls, tile grungy in the bathroom, but the... More

How is the mode ranking 5 stars? Have people stayed at other hotels? Comments. Bad: 1. This hotel is severely dated both the lobby, but especially the the rooms. 2. As others have noted the walls are paper thin. I mean normal volume and you can literally hear EVERYTHING. 3. The room decor is straight from the 1980s. This is... More

Stayed at the El San Juan last week with a few girlfriends for a quick getaway. The place was very clean, and the staff very friendly and hospitable. Our room was very nice, except the bathroom was tiny. We had dinner at Koco and La Piccola Fontana in the hotel---both excellent restaurants with a very nice atmosphere, great service and... More

Great mini gettaway with my girlfriends. Staff is super friendly and attentive. Everyone just makes you feel so welcomed. This is my 2nd time coming to P.R. and I plan on going back in 2013. Also loved the club Braava!

The beautiful people of Puerto Rico dazzled me from the start. Mara at the front desk blew me a way with the birthday brownies and she took time to listen to me and my happiness was her only concern. I often waved to her during my passings at the front desk and she had that same beautiful smile. It even... More

We stayed in a newly renovated room. It's not a true renovation but more of a cosmetic revamp. You can still see the rusty old ceilings in the bathroom. The walls are paper thin. VERY, VERY thin. People are just talking at normal volumes in their rooms and you can hear every little thing. It was difficult to sleep, but... More

More pluses than minuses. The reason I gave it 3 stars is because the rooms should be nicer. Good - Pool area is fantastic - Beach access is easy, with variety of rentals available - Variety of restaraunts and clubs, especially on weekends - Vibe/ambiance in lobby area - Convenient to airport - Upgraded to high floor room with nice... More

Beautiful resort, fantastic pools, wonderful variety of restaurants, comfy beds, fun entertainment and dancing, shopping galore, well groomed, efficient security, light and airy decor in contemporary rooms... what more could you want... and it's only five minutes to the airport! Swim up bar, pool side bars, classy lobby with lush decor that you might find at the top hotels in... More

Came to San Juan and El San Juan hotel to attend family wedding. Location and hotel "chosen" for me. Although lobby and rooms decent, not what I came to expect from the Hilton brand [lobby nicer than room, which were relatively plain]. Service [front desk, concierge] EXTREMELY helpful. Food/drink on beach/pool VERY expensive Food at wedding [assume catered by hotel]... More