Satisfied: Room and cleanliness. Dissatisfied: Mostly unfriendly staff, including Therapy personnel (with a very few exceptions ) Passenger Lifts were deplorable, the worst ever experienced anywhere. slow, unresponsive, small, whilst the Staff lift is big, fast and not permitted to be used by guests. Therapy treatment was very "matter-of-fact" , very little friendliness. This should have been a relaxing experience,... more