Would expect tea coffee making facilities and access to satellite tv to justify four stars. Buffet breakfast limited choices. Booked superior room which stated there was room safe but it didn't have one.

While this 3 star (just) hotel might be suitable for visitors arriving by car (it has off street parking), it is totally unsuitable for tourists travelling on a coach. The Newmarket coach with 45 on board arrived after 8pm with most wanting to have dinner. The hotel had one bartender/waiter and one cook on duty, that were unable to cater... More

The customer service area seems to be rather modern however this was the only positive I could find for this hotel, after checking in, I went to the room, to my surprise it was rather unbearable to stay, below are just a few things I noted…I also checked out of this hotel within minutes of checking in…and was reimburse for... More

Hotel: nice hotel with everything what you need, we can discuss about that 4 stars, but let's say it's almost 4 stars, but expectation fulfilled. travelling it's not just about hotel. Service: nice staff and providing hotel service. Rooms: clean and nice furnished, nothing special. (wifi) Location: that's the interesting point, because, it's far from historic centre, but can't complain... More

Do not trust pictures you see on internet. It is far away from reality. Entrance not bad, reception ok. Helpful, but thats all you can expect. As I am working in 4* hotel i was expecting something totaly different. this is something you can not compare to a real 4* hotel. I am wondering how is it possible that this... More

Hotel Na Zamecku is not very central, about 10 km from city center. Bus stop in front of the hotel, 15 minutes bus trip to metro station. Busses till late in the evening, so it's no problem, but it's in total a 30-40 minutes trip to city center. Hotel itself is okay, rooms are very different. Some very modern with... More

Quite nice on the outside with traditional style reception but oh what a shock when we went up to the rooms!!!!!no resemblance to the pictures on the site so dont be fooled!holes in towels,rubbish from previous occupents and basic is the word!!!!!!!!!more like 2 star than 4!

Me and my partner were really satisfied with our stay in that hotel. Our room was really nice, everything was really clean and looked as in the pictures from the Internet. The hotel service was very good. Breakfasts were OK. We had very easy access to the city centre. In the mornings, after the breakfast we were taking the free... More

At first, staff was never friendly,and they served us by force! They were unaware of English! Breakfast has a few options and dinner was disappointing. the rooms were too small and too dirty. Under the bed we found a pill, much fluff and broken eye shadow! They Changed the sheets after 3 days and some people do not ever change!... More