Grand hotel is in an ideal location, is very clean, nice looking, and although old, is well maintained. The staff were very nice, and helped us book a side trip. However, there is zero 'fun' factor. The ambience of opulence is nice, but... the history seems to weigh on the staff to be overly formal. So you end up with... more

The staff are rude, unhelpful and dont have manners. The GM's behaviour is unruly. He walks around the hotel as tho he is a king and does not acknowledge his guests. He is more happier to sit on his laptop or be on his phone. If you have an issue, he will not come to see to the problem, he... more

8 of us stayed in this hotel in February. The rooms were beautifully decorated , very spacious and very clean. The staff were very helpful all of the time, the porter was especially helpful in helping us with directions and questions. The hotel has the best location in Krakow and is right on the main square. Great value for money... more

I stayed at the Grand Hotel for my entire stay in Krakow (nine nights) and found it quite pleasant. Check-in: Not bad. I took a taxi from the airport, spontaneously showed up around 3:00PM, and was met by staff in the doorway. A brief sign-in at the front desk was followed by a quick tour of the hotel and then... more

We were a tad wary of what to expect having read some reviews of the Hotel. Don't be; the location is fantastic for walking around the Old Town, and the hotel rooms were very clean & well serviced. We found the staff to be very courteous and helpful. For the convenience of location you do have to accept that you... more

This hotel is wonderfully located near the main square. Its public rooms are elegant but faded. Our bedroom was 15A - beware - it is situated next to the hotel's function room and is separated by a large opaque window so that all the noise is transmitted through to the bedroom in the early hours of the morning! The staff... more

From the miserable greeting on my arrival to the attempt to overcharge on my departure my stay at the Grand was not to be repeated..Old rock hard too small towels..rooms whose grandeur has long since faded...tv with only Polish language available and crap reception..staff without a smile between them..totally unhelpful when I asked how to book a trip to Auschwitz..then... more

An elegant hotel with spotless rooms & pleasant, friendly staff. The location is ideal - literally a few steps from the Market Square in the Old Town. We have just returned a few hours ago .... to chilly , windy Brussels - from sun- soaked Krakow (27°c when we left early this afternoon) Agreat time to visit a beautiful city... more

just stayed in the Grand Hotel, fantastic, fabulous location,staff brilliant will definitely stay there again . more