We stayed here in February 2013 for a City Break, the front desk staff where great at their job and gave us a room with a balcony (for smoking purposes as one of us smoke and the other doesn't) they organised our day trips for us and on one occasion we over heard them trying to help another family track... More

Pros: location right next to old town, new rooms Cons: breakfast was sub par, not a 5 star as they claim Breakfast: 60 zloty Parking: unknown Internet: available, cannot remember if it was free. This hotel is located right outside the ring road that surrounds the old town. It is about a 5 minute walk from the main attractions and... More

First of all, Krakow is probably the most friendly city we've had the pleasure to visit. This hotel is of a standard for any of the mid-range chains. Not sure how it can be classed as 5 star - there's nothing really wrong with it, it's just average! (clean, comfortable, en-suite, tv, coffee facilities, restaurant, bar). Don't expect a 'good'... More

Stayed for 3 nights with friends. Krakow is a wonderful, beautiful and vibrant city with a lot of stories to tell. In terms of a base to visit, you could do worse than stay at the Holiday Inn. It is a pleasant 5 minute walk into the old town, so no problems there. Putting the location to one side, I've... More

5 star is overstating it a bit, but my experience was not as bad as some report here. I found the staff friendly enough, the room was large and the bed comfortable. The view from this particular room was non existant but that was just luck of the draw. The bathroom was clean with plenty of hot water. It was... More

I finally figured it out, 50% of the employees were likely trained in the Army. Customer service is a hit and miss at this location, appears that a consistent training program has not been figured out or implemented by the management. It became evident when we had 2 employees at the front counter, one very friendly and the other not... More

On business, I was given an executive size room, which was fine. There was construction going on, which is understandable, but perhaps noisy work can start later than 7am. My main complaint is the breakfast room, a subterranean space with the most appalling acoustics, so that even if only partly full the noise is intolerable. In addition to this, loud... More

My wife and I stayed here for three nights and were rather disappointed, this is definitely not five star and at best could only be rated as four star. Renovations which should have been completed were still ongoing and the promise of an eight o'clock start so as not to disturb guests didn't materialise. Drilling started at 7.20am. on our... More

What a disappointment. Undergoing major renovations but no mention of this when booking. There is limited parking at present. The bedroom corridor was shabby. There were plastic reusable water glasses in the bathroom instead of glass. Internet time is one hour after which you have to reconnect. A complimentary drink was offered as compensation for the renovation inconvenience - a... More