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Holiday Inn Krakow City Center

5.0 of 5
Wielopole 4, Krakow 31-072, Poland
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Holiday Inn Krakow City Center
Ranked #43 of 233 hotels in Krakow
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459 reviews from our community

Traveller rating
    208
    186
    52
    8
    5
See reviews for
Families
65
 
Couples
158
 
Solo
35
 
Business
79
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
lancashire england
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

Stayed 3 nights at this hotel in May 2013. The room and bathroom we had were very large and clean and the bed was so comfortable! We didn't have breakfast in the hotel as it was expensive and there are plenty of places to eat nearby. I don't know why it was given a 5 star rating, as like others... More

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Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2013 NEW

We stayed here in February 2013 for a City Break, the front desk staff where great at their job and gave us a room with a balcony (for smoking purposes as one of us smoke and the other doesn't) they organised our day trips for us and on one occasion we over heard them trying to help another family track... More

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Maastricht, The Netherlands
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Pros: location right next to old town, new rooms Cons: breakfast was sub par, not a 5 star as they claim Breakfast: 60 zloty Parking: unknown Internet: available, cannot remember if it was free. This hotel is located right outside the ring road that surrounds the old town. It is about a 5 minute walk from the main attractions and... More

Was this review helpful? Yes 1
Swindon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 14 May 2013

First of all, Krakow is probably the most friendly city we've had the pleasure to visit. This hotel is of a standard for any of the mid-range chains. Not sure how it can be classed as 5 star - there's nothing really wrong with it, it's just average! (clean, comfortable, en-suite, tv, coffee facilities, restaurant, bar). Don't expect a 'good'... More

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Springwell
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 10 May 2013

Stayed for 3 nights with friends. Krakow is a wonderful, beautiful and vibrant city with a lot of stories to tell. In terms of a base to visit, you could do worse than stay at the Holiday Inn. It is a pleasant 5 minute walk into the old town, so no problems there. Putting the location to one side, I've... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Krakow City Center, responded to this review
23 May 2013

Dear robphillips, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our sincere apology for the shortcomings you experienced during your stay. Though we would prefer you had a better... More

Bath, Somerset
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 May 2013

5 star is overstating it a bit, but my experience was not as bad as some report here. I found the staff friendly enough, the room was large and the bed comfortable. The view from this particular room was non existant but that was just luck of the draw. The bathroom was clean with plenty of hot water. It was... More

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Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 8 May 2013

I finally figured it out, 50% of the employees were likely trained in the Army. Customer service is a hit and miss at this location, appears that a consistent training program has not been figured out or implemented by the management. It became evident when we had 2 employees at the front counter, one very friendly and the other not... More

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London
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 7 May 2013

On business, I was given an executive size room, which was fine. There was construction going on, which is understandable, but perhaps noisy work can start later than 7am. My main complaint is the breakfast room, a subterranean space with the most appalling acoustics, so that even if only partly full the noise is intolerable. In addition to this, loud... More

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IHGCare, Guest Relations Manager at Holiday Inn Krakow City Center, responded to this review
23 May 2013

Dear ConstantineG, Thank you so much for your review of our hotel. I am glad to know that you found our room accommodations to be adequate for your needs. However, allow me to apologize that you were inconvenienced by the state of the breakfast area. Your comments will be reviewed by the hotel's management and appropriate action will be taken... More

Torquay, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 May 2013

My wife and I stayed here for three nights and were rather disappointed, this is definitely not five star and at best could only be rated as four star. Renovations which should have been completed were still ongoing and the promise of an eight o'clock start so as not to disturb guests didn't materialise. Drilling started at 7.20am. on our... More

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Combloux, France
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 28 April 2013

What a disappointment. Undergoing major renovations but no mention of this when booking. There is limited parking at present. The bedroom corridor was shabby. There were plastic reusable water glasses in the bathroom instead of glass. Internet time is one hour after which you have to reconnect. A complimentary drink was offered as compensation for the renovation inconvenience - a... More

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shmaria, General Manager at Holiday Inn Krakow City Center, responded to this review
13 May 2013

Dear Reviewer, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We apologize for any inconveniences due to renovation works in our hotel. We were transparent with the undergoing renovation and posted information about it at our website as well as we have sent the information to our... More

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Hotel Summarization (Beta)

What travellers say

  • Main square(18)
  • Old town(17)
  • Very good(10)
  • Salt mine(7)
  • Market Square(5)
  • Friendly and helpful(4)
  • Great location(4)
  • Hotel location(3)
  • Train station(3)
  • Hotel staff(3)

Additional Information about Holiday Inn Krakow City Center

Address: Wielopole 4, Krakow 31-072, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotels in Krakow
#20 Luxury Hotels in Krakow
#20 Family Hotels in Krakow
Price Range: ££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Holiday Inn Kraków City Centre hotel is conveniently located in the heart of Kraków's Old City, only minutes away from the main Market Square, Kazimierz Jewish Quarter, Wawel Castle, the central train station and bus terminal, and Kraków's biggest shopping centers. ... more   less 
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Also Known As:
Holiday Inn Krakow City Hotel Krakow
Holiday Inn Krakow City Hotel
Holiday Inn Krakow
Krakow Holiday Inn

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Holiday Inn Krakow City Center
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