We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Sheraton Grand Krakow

avatar-imageavatar-imageavatar-image
Traveller (1419)
360
Panoramas (21)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#13 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Hair dryer
Bathrobes
Safe
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
City View
Languages Spoken
English, French, Russian, Spanish and 3 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
2,862Reviews42Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 1,868
  • 750
  • 155
  • 51
  • 38
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
123Mtrip wrote a review 14 Mar
London, United Kingdom58 contributions77 helpful votes
Staff - their best asset . Jatinder Singh manager in Food and beverages was simply at our service every day at breakfast and his staff professional , polite and ever attentive . Breakfast spread is very good with fresh fruit and variety of fresh fruit juices available everyday . Pictor in concierge was like all other staff ever attentive , smiling and at your service with an umbrella ready for over daily outing Natalia in reception was the happiest person in the world and so helpful that she would come over and give us help and tips with anything we need from adaptor plugs to finding our way round Krakow to various restaurants in town . Barbara her colleague in reception was equally helpful and ever smiling . Property is modern , clean and beautiful city hotel with the location literally om Vistula river promenade with walking distance to Wawel Castle , Krakow Old Town and the Jewish Quarters . Train station and public transport also within walking distance . Roof top terrace overlooking the river and Wawel castle and downtown Krakow . Bars , restaurants, historic places also within a short distance . Would I stay here again ? DEFINITELY YES ! Welldone Sheraton Grand -well trained staff !!
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded yesterday
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are very pleased to read that your stay at our hotel went according to your expectations. It is great that you appreciate our team, who do their best every day to fully meet the expectations of our guests. We are happy to pass on your words of appreciation to Jatinder, Peter, Natalia and Barbara. It is wonderful to read that everyone has made an effort to make your stay a memorable one. We are very pleased that you also liked the hotel itself - our excellent location in the heart of the city and the modern décor. We hope to have the pleasure of hosting you again in the future. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sabrina B wrote a review 13 Mar
1 contribution
The bar area and drinks were amazing the good service and cocktails were fantastic , Szymon was a great bartender very kind, talkative, and crafted beautiful delicious drinks!! Szymon also remembered us from our past visit which is very kind and special!
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 5 days ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. Thank you for your kind words towards Szymon, to whom we will be happy to pass them on! We are glad that thanks to you, your stay was even more unforgettable. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Anna M wrote a review 13 Mar
1 contribution
Very nice place, atmospheric and pleasant. The service is top notch. I liked everything very much, very clean and good location. The staff is very friendly. I especially remember the administrator Ioan, who greeted us with a friendly and hospitable welcome and we had a great conversation. He helped us to solve our issues, thank you very much!!! I will definitely come again.😌🫶
Read more
Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 5 days ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. It's great to know that you will remember our central location in the heart of the city, as well as our team that strives every day to fully meet the expectations of our guests. Thank you for appreciating Ioan, to whom we will be happy to pass on your kind words. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jeff A and olly wrote a review 3 Mar
Plymouth, United Kingdom10 contributions2 helpful votes
Really loved this hotel, staff were friendly and professional and would do anything to help. Room was clean and well equipped, could not fault, we were at the rear and it was quiet and you couldn’t hear anybody in the next door room . Breakfast was fantastic, something for every taste and food preference. Decor was to a high standard and so pleased we payed a little more to stay here , would definitely recommend. In walking distance to everything in krakow city centre
Read more
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 2 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to see such positive opinions about your stay. It's great that your stay met all your expectations. Thank you for appreciating our team, which strives to guarantee our guests an unforgettable stay. It's great to read that you liked our comfortable rooms and the excellent breakfasts served at the Anima restaurant. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Mo8823 wrote a review 1 Mar
Chesterfield, Missouri5 contributions1 helpful vote
The hotel was beautiful and right on the river. Fantastic view of the city and walking distance to the square, like one mile tops. The food was very good, especially breakfast. Robert in the Club Lounge was fun and personable. Anthony the bellman looked mean but is super nice lol. The best part of my stay by far was my time at the bar. The bartender Szymon was so nice and helped me find a new rum called Bumbu which I had every night. The person who stood out the MOST was Irina!! 😍 She's super professional, thorough, knowledgeable of the area and always took time to answer questions and give a smile with her dimples 😊. She's quite beautiful and She makes me want to book this hotel again. She should really be a Manager. Thanks to everyone at the Sheraton for making my stay special.
Read more
Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 2 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met all your expectations. We are glad that you appreciate our team, which makes every effort to fully meet the expectations of our guests. We will be happy to pass on your words of appreciation to Antoni, Szymon, Robert and Irina. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
juankoby wrote a review Feb 2024
Buenos Aires, Argentina110 contributions74 helpful votes
A great Hotel in a good location with BEST River views in town. Konrad during check in time got our rooms early than check in time and assist us with turistic informations, really profesional!!! Facilities are really good and the hotel is so convenient for a city visit. Definitelly Will be back!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel fully met your expectations. We are glad that you appreciate our team and especially Konrad, to whom we are happy to pass on your warm words. It is great that you also liked our amenities, including our accomplished location in the heart of the city, right next to Krakow's major attractions. We hope to have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Joetravel12 wrote a review Feb 2024
Worcester, United Kingdom9 contributions
Pool was disappointing and it spoiled our stay. Room needs refreshing as for now is dated and there is no feeling of luxury. Breakfast was really good on another hand and it’s a strong point. Did not feel very welcome here as staff is polite but not friendly.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share your impressions about your stay. The refurbishment taking place at the hotel is dictated by our desire to continuously improve the quality of our services. We are committed to ensuring that our Guests have the best possible experience during their stay with us. We have made every effort to ensure that information about the renovation reaches our Guests well in advance, therefore we are extremely sorry to read that your experience was not complete. We are sorry to read that you did not also feel the friendly atmosphere created by our team. The experience of our guests is of the utmost importance to us, and the unique atmosphere allows us to create extraordinary memories. Your comments are extremely valuable to us, allowing us to improve the quality of the services we provide. We hope to have the pleasure of hosting you again in the future. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dandidi wrote a review Feb 2024
Dumfries, United Kingdom10 contributions6 helpful votes
We paid full price for a 5* experience, however we couldn’t use spa and swimming pool. Good to see renovation going on as this hotel is dated and old design. Location was good next to river and castle but 20 min walk to main Square.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share your impressions about your stay. The refurbishment taking place at the hotel is dictated by our desire to continuously improve the quality of our services. We are committed to ensuring that our Guests have the best possible experience during their stay with us. We have made every effort to ensure that information about the renovation reaches our Guests well in advance, therefore we are extremely sorry to read that your experience was not complete. We hope to have the pleasure of hosting you again in the future so that you can fully experience the high standard of our services. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Nathalie P wrote a review Feb 2024
1 contribution
The hotel is phenomenal. From the onset, you are greeted with professional care and service. The front desk staff are wonderfully accommodating, going above and beyond to provide exceptional hospitality. The rooms are clean and decorated in a pleasant way. Robert at the lounge is a breath of fresh air - curious and a great conversationalist, he takes time to listen and connect with guests in order to provide excellent service. We will absolutely come again!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Very close to Old Town and architectural sights!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read that your stay at our hotel met your expectations. It's great to know that you appreciate our team, which makes every effort every day to fully meet the expectations of our guests. Thank you for appreciating our interiors, which were designed to provide our guests with the highest relaxation. We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
_grechrf wrote a review Feb 2024
Miami, Florida2 contributions1 helpful vote
The staff of the hotel are all polite, friendly, and professional. The senior management team truly cares about your comfort to ensure a comfortable stay. Robert in the Executive lounge is outstanding. Always friendly and helpful. Breakfast buffet staff are all super friendly and welcoming. And the food is awesome. This hotel is clean, comfortable, welcoming and a great value.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Apostolos Papatolios, Owner at Sheraton Grand Krakow
Responded 3 weeks ago
Dear Guest, thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay. We are extremely pleased to read such positive opinions about your stay. It's great that you appreciate our team, which makes every effort every day to fully meet the expectations of our guests. Thank you for your positive words about breakfast served at the Anima restaurant. We are glad that you also noticed the cleanliness of our facility. This aspect is extremely important to us, that's why We hope that we will have the pleasure of hosting you again soon. Best regards, Sheraton Grand Krakow Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Krakow area.
PRICE RANGE
£117 - £172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton krakow, krakow sheraton
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
232
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SHERATON GRAND KRAKOW - Updated 2024 Reviews (Poland)

Frequently Asked Questions about Sheraton Grand Krakow
Which popular attractions are close to Sheraton Grand Krakow?
Nearby attractions include Krakil Museum of Illusions (0.2 miles), Quiz Game (0.1 miles), and Krakow Archery (0.2 miles).
What are some of the property amenities at Sheraton Grand Krakow?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Krakow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Krakow?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Krakow?
Yes, a parking garage is available to guests.
What are some restaurants close to Sheraton Grand Krakow?
Conveniently located restaurants include Gavi Restaurant, Tandoori Flame (Taste Of Tradition), and Art Restaurant.
Are there opportunities to exercise at Sheraton Grand Krakow?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Krakow have airport transportation?
Yes, Sheraton Grand Krakow offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sheraton Grand Krakow located near the city centre?
Yes, it is 0.3 miles away from the centre of Krakow.
Are any cleaning services offered at Sheraton Grand Krakow?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Krakow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.