Reception staff completely not professional, you shuld not trust them and have all on paper.
Hotel very noisy, lot of drunk guests noisy in the night, possibly because they are coming for team building teams from their companies. Smell of food from restaurant in corridors and rooms, or if you in other corner - smell from the swimming pool.
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This is a very big spa hotel with aquapark. Hotel is newly constructed, so it is modern and clean. Rooms are big enough and you have a free wifi in rooms. Free acces for hotel guest to aquapark. Guarded parking belongs to hotel. Very nice surroundings - not to far ca. 300 m to center of Karpacz.
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