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Extended Stay America - San Jose - Santa Clara

2.5 of 5
2131 Gold Street, Alviso, CA 95002
Hotel amenities
Extended Stay America - San Jose - Santa Clara
Ranked #1 of 1 hotels in Alviso
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24 reviews from our community

    Trip type
Traveller rating
    15
    3
    3
    2
    1
Date Rating
Ashburn, Virginia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 13 May 2013

This hotel is in a great location for reaching the downtown area of Santa Clara and Milpitas. However, it's location is also its downfall. The hotel is literally right next to the train tracks and the road crossings just south of the hotel mean the train blows its horn every time it goes by.. several times an hour. The bed... More

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
15 May 2013

Steve - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were uncomfortable and disturbed by noises from outside the property throughout your visit. Please accept my apologies for the noise from a local train.... More

St. George, Utah
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 April 2013

Got excellent deal in Hotwire and I am glad I stayed at this location. So far I stayed in 3 location of Extended Stay America in the Bay area and that is my favorite because it feels like hotel and not motel. Nice staff,clean room. The location is not the best ,far from restaurant and shopping center.

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
29 April 2013

Nina - Thank you for the feedback about your stay at our hotel. We are so happy to hear you have stayed at three of the ESA hotels and have loved your experience at all of them, including ours! We truly loved having you as our guest. Please feel free to contact me directly, at sca@extendedstay.com, with any additional comments... More

Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 23 April 2013

I was there on business, and although it was more expensive than I thought it should be, it is lower than most in the area. The hotel is new, and still looks good, the room was clean and had all I needed, although far from luxurious. The staff were perfect, friendly, helpful and professional. I did not partake of the... More

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
25 April 2013

The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff and the hotel; however, we apologize that you were not able to enjoy HD channels on our new TVs. In response to your feedback, I am bringing this the attention of my managers. I am grateful for the feedback you... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed 13 April 2013

I stayed in Extended Stay America for 3 days as part of a trip for work, and was not exactly what I'd call pleased. So, let me start off with the pros — the staff are friendly and extremely helpful. As for the cons, all of the rooms look like they've stepped out of a bad eighties movie. This in... More

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Property M, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
16 April 2013

We would like to thank you for your review of Extended Stay America Santa Clara. I’m happy to hear that our staff was friendly and helpful during your stay, however given our commitment of excellence I am so sorry that your stay wasn’t 100% satisfactory. We have a very strict room inspection policy that must be followed before each guest... More

Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 31 March 2013

I stayed at the First Street Extended Stay America location for a week then extended another week. The staff was extremely nice and Professional. Found the place very quiet. Interacted with the manager Rebecca, Riana, and Jennifer and found them all excellent to deal with and get recommendations on the area. Plan on staying again on my next trip here

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1 review
3 of 5 stars Reviewed 22 March 2013 via mobile

No breakfast just snack. Rail train runs very near hotel and horns early morning. No wakeup call service. Plenty of hotels around better priced and offer more services. I stayed 2 nights. Hotel staff is nice. Location of hotel is away from center.

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Brandy S, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
26 March 2013

Thank you for your recent review of your stay at Extended Stay America Santa Clara. I am so sorry that we did not meet your expectations during your stay. It is our goal to provide the best accommodations in our area with the added value of our suites with equipped kitchens and excellent service. We are indeed close to the... More

Paso Robles, California
1 review
5 of 5 stars Reviewed 16 March 2013

Friendliest staff of any hotel in the area! Made me feel 'at home'. San Jose lacks a soul but not this place. Wish the place had a wine bar but the vending machine prices are reasonable. Other guests were extremely quiet and the place seemed empty with no activity even though the parking lot was nearly full.

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Brandy S, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
21 March 2013

Jeff, We would like to thank you for your recent review of Extended Stay America Santa Clara. It is with great pride that I respond to you about your great stay with us. Our staff is hand selected to be part of our team here at Extended Stay. They are selected for their willingness to be helpful, courteous and always... More

1 review
5 of 5 stars Reviewed 8 March 2013 via mobile

I was very delighted when I walked in nd how clean it was The Location beautiful!! Its perdect!! You go in to clean rooms with cooking units nd home like features! Staff is wonderful and very helpful!!! I will always come here to this location and recommend it to anyone!! The overall stay here has been awesome!! Dont think twice...... More

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Brandy S, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
13 March 2013

We would like to extend our thanks for your recent review of Extended Stay America San Jose Santa Clara. We pride ourselves on ensuring not only a clean hotel for your enjoyment but exceptional service, comfortable guest suites and all the comforts of home stay after stay. We are so glad to hear that you enjoyed the hotel and that... More

1 review
4 of 5 stars Reviewed 16 February 2013 via mobile

Friendly, helpful staff. Pleasant business park location. Spotless rooms. There was a train track nearby but a high, sound barrier wall made them not-too-annoying and they were infrequent anyway. Grab & Go Breakfast consists of coffee, individually wrapped muffins, granola bar, apples and oranges, and instant oatmeal. Will stave off starvation 'til lunch anyway.

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Brandy S, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
19 February 2013

I would like to take a moment to thank you for your review of Extended Stay America San Jose Santa Clara. We pride ourselves on providing clean, comfortable rooms all at an exceptional value, and we thank you for your recognition of our cleanliness of our guest rooms and common areas. Its guests such as yourself that give us the... More

Brampton, Ontario, Canada
1 review
5 of 5 stars Reviewed 6 February 2013

We were booked to stay at this hotel from Jan 31st through Feb 3rd. Our flights got delayed and couldn't make it to the hotel till 1AM on Feb 1st. Doors were locked but security guard on duty got us in and found the attendant, doing some other chores. She booked us in. Hotel is clean and seems like new... More

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Brandy S, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
10 February 2013

We would like to thank you for taking the time to give our hotel Extended Stay America San Jose Santa Clara a great review. It is our pleasure to make sure all our guests are taken care of no matter what time of day it may be. Our staff is exceptional in all things customer service related and we thoroughly... More

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Great value on a similar hotel
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Additional Information about Extended Stay America - San Jose - Santa Clara

Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stayamerica San Jose - Santa Clara Hotel
Extended Stay San Jose
San Jose Extended Stay
Extended Stayamerica San Jose
Address: 2131 Gold Street, Alviso, CA 95002
Region: United States > California > Alviso
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Alviso
Price Range: £
Hotel Class:2.5 star (2.5*)
Reservation Options:
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