Dear Guest, I wanted to begin by apologizing for having to endure the noise disturbance during your stay. Please know for future reference that you can call down to the front desk and inform the clerk on duty that you are having these issues and we will call the other guest and ask them to keep it down. We are... More

I want to begin by sincerely apologizing for the less than quality breakfast items. I have spoken with our Breakfast Attendant and we have improved the quality of our eggs. I will certainly look into other alternatives for the guests that have dietary needs or just want to eat healthier. We take pride in our hotel and try to make... More

Dear Ms. Barber, As stated in the previous emails, you called our hotel and informed our clerks that your daughter was held at gunpoint, and stated that you wanted your daughter to stay at our hotel but you wouldn't be able to afford the nightly rates. Then my clerk called me at home and informed me of your daughters situation.... More

Dear Mr. Lee W., I want to thank you for choosing Hampton Inn & Suites as your hotel of choice. I want to thank you for giving us a good review. I want to sincerely apologize for the room request not being honored. Unfortunately, we did not have the room that you had requested. They were already preassigned to guests... More

Dear Ms. Linda L, I want to sincerely apologize for feeling that we are not welcoming and have lack of respect for our guests. In fact we do greet all of our guests in a friendly and welcoming manner. We do not want you, at any time, to feel that you are not welcomed. I do not know what happened... More

Dear Hotel Guest, I want to begin by sincerely apologizing for the less than quality breakfast items. I do know that we have a certain way that the food needs to be prepared. I have spoken with our Breakfast Attendants and we will be working on improving the quality of our breakfast items. I also apologize for the bedding and... More

Dear Ms. Weldon, I want to thank you for taking the time to write a review about our hotel. It is wonderful guests, such as yourself, who make our jobs more enjoyable. I want to apologize for the lack of view from your room. Unfortunately we do not have much of a view from either direction. However, if you request... More

Dear Mr. Mike C., Thank you for choosing Hampton Inn & Suites as your hotel of choice. It is wonderful guests, such as yourself, who make our hotel a pleasant one. We certainly appreciate your loyalty to the Hilton Honors. I do hope that you sincerely accept my apologies for not being acknowledged as a Diamond member. We certainly understand... More

Thank you Ms. Joy for choosing Hampton Inn & Suites as your hotel of choice. We certainly appreciate the wonderful review. We are more than happy to give you the 100% customer service that you and your family deserve. We hope to see you again in the future to accommodate you with your lodging needs. Take care and have a... More