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Crystal Inn


Crystal Inn
Hotel class 3 of 5
3300 North Ouray Street, I-70, Exit 285, Aurora, CO 80011
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Traveller Reviews

65% Recommend
3.5 of 5 stars 48 reviews
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By trip type
All (48)
[ Date ] [ Rating ]
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4 of 5 stars
ohio
3 Jun 2009 | Trip type: Couples

We stayed here one night due to proximity to Denver Airport. Room large and clean. Double sinks outside of bathroom very helpful. Breakfast buffet more than we expected, with made-to-order omelettes. Only inconvenience was a quirky elevator. Decor a bit outdated, but this is not an issue if you are a convenience-driven, value-oriented traveler. more

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3 of 5 stars
Dahlgren, Virginia
29 Apr 2009 | Trip type: Solo travel

Like many of the reviews I've seen, I ended up at this hotel after missing my connection due a delay with United. I have to say that I was generally pleased with the hotel, however I probably would not recommend staying here if I had a choice. I arrived late in the evening, but the staff was very friendly and... more

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3 of 5 stars
Madison, WI
27 Apr 2009 | Trip type: Friends getaway

A few friends and I had to stay the night in Colorado thanks to mechanical trouble on our airplane. Due to the large volume of people stranded, we had to wait one hour and fifteen minutes to get to our hotel. People were frustrated and one older gentlemen asked the shuttle driver to hurry up. The driver yelled back "keep... more

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2 of 5 stars
Colorado
5 Apr 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I got stuck in this hotel because my connecting flight was missed and this is the hotel that Frontier put me in. The shuttle bus was slow, the front staff was friendly, the room it self was dirty and the safety lock was broken, the only way I got any sleep was because of a 20 hour day and I... more

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4 of 5 stars
Albuquerque
12 Jan 2009 | Trip type: Family
1/1 found this review helpful

My husband, infant and I had to stay here when our flights were cancelled out of Denver. The shuttle took some time to pick us up at the airport but after that it was smooth sailing. The front desk staff were overwhelmed with cancelled flight candidates flooding the place and were still friendly and polite. The room was spacious, clean... more

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5 of 5 stars
Gypsum,Co
13 Dec 2008 | Trip type: Family
1/1 found this review helpful

We only stayed one night at the Crystal Inn since we were flying out the next morning but I was very impressed. The rate was very good considering you get a breakfast that was really quite good and free park n fly. The lady that checked us in explained everything and was very curtious. Rooms were very spacious and had... more

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1 of 5 stars
pa
20 Oct 2008 | Trip type: Business, Couples
0/1 found this review helpful

chose to stay here because it is pet friendly and it seemed nice . i have one pet very calm and clean . not issues with bathroom use or chewing. but when i get home i call my account and i get a charge for damages . called and raised a cane . took a call from lawyers to have... more

Management response from
crystalstar9, sales manager

We truly are a pet friendly property . Unfortunately, the hotel does not recall ever having this experience with this guest, especially to the level of bringing in a lawyer to rectify. We try our best to delight every guest and are quick to respond when issues may occur.

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1 of 5 stars
Casper Wyoming
20 Oct 2008 | Trip type: Business

My husband, myself and our two Boston Terriers checked into the hotel on Oct. 5th of this year. We went to the pool and the weight room. When getting off the eliptical stair stepper I caught my toe on a piece of jagged metal. I reported it on my way back to the room and asked for bandaids. I trailed... more

Management response from
crystalstar9, sales manager

This was an unfortunate incident that did happen at the hotel to a frequent guest. This guest was charged a damage fee due to a pet incident. However, as soon as the guest contacted the general manager, the full amount was refunded, without delay, and the front desk staff was retrained on how to better aid in circumstances like this.

Nice hotel
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3 of 5 stars
Como
19 Aug 2008 | Trip type: Friends getaway

We stayed in this hotel for one night. Our room was very spacious and well furnished. Beds were big and comfortable, all was clean. Unfortunately a.c. was very noisy. A bad mark: we had to wait for the shuttle bus at the airport for more than one hour!!!! more

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1 of 5 stars
Nebraska
13 Aug 2008 | Trip type: Family

We have stayed at this hotel numerous times as it was convenient for us when flying out of DIA. In fact we stayed there on Aug. 4, 2008 and made reservations to stay when we returned from a trip with our son, daughter-in-law and 4 granddaughters.When we arrived, we noticed that the rooms are beginnign to look somewhat rundown. They... more

Management response from
crystalstar9, sales manager

It is law that a child must sit in a child restraint seat while being transported. Due to limitations in vehicle space and the variety of children's sizes, the hotel does not supply these seats. It is the responsibility of the parent(s) to provide this for their child. The Crystal Inn cares about the safety of our guests, big and...

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Crystal Inn Address

3300 North Ouray Street, I-70, Exit 285, Aurora, CO 80011